dashboard transfer fails with OSError: Errno 13 Permission denied: directory name

[davihart]

I am testing remote pipeline functionality and am getting the following error when I click the green transfer button in the

dashboard.  I checked all the permissions, netapp settings and mounting flags (some of our directories are symlinked to nfs

shares) and everything is ok.  I can create the temp directory as the archivematica user.  but the python code for os.mkdir is

creating an error when it tries to create the temp file.  Any ideas on whats going on?

There are no errors in the storage service log but the dashboard log shows the folloing error:

ERROR     2017-01-04 17:47:11  django.request:base:handle_uncaught_exception:231:  Internal Server Error: /filesystem/transfer/

Traceback (most recent call last):

  File "/usr/local/lib/python2.7/dist-packages/django/core/handlers/base.py", line 111, in get_response

    response = wrapped_callback(request, *callback_args, **callback_kwargs)

  File "/usr/share/archivematica/dashboard/components/filesystem_ajax/views.py", line 240, in start_transfer_logged_in

    response = start_transfer(transfer_name, transfer_type, accession, paths, row_ids)

  File "/usr/share/archivematica/dashboard/components/filesystem_ajax/views.py", line 262, in start_transfer

    temp_dir = tempfile.mkdtemp(dir=temp_base_dir)

  File "/usr/lib/python2.7/tempfile.py", line 333, in mkdtemp

    _os.mkdir(file, 0700)

OSError: [Errno 13] Permission denied: '/var/archivematica/sharedDirectory/tmp/tmpu0qwe6'

Thanks

David Hart | Systems Administrator

Digital Initiatives | Texas A&M University Libraries