Transfer button error

[Steven Cherry]

I'm having the same problem that was discussed in the following thread, but changing the permissions (as described in the final message did nothing for me).

https://groups.google.com/d/topic/archivematica/HKKWEfMR1cg/discussion

My setup:

- Ubuntu Server 12.04.5

- Archivematica 1.3.0

- Transfer, Processing, and Storage directories are mounted from a remote server (also Ubuntu 12.04) and enabled through the storage service.

When I select a directory and press the Start Transfer button I get the following message in the browser console:

POST http://cuarchivematica.wrlc.org/filesystem/ransfer/ 500 (INTERNAL SERVER ERROR)

And the error message I see in /tmp/archivematicaDashboard.log is

WARNING:root:Unable to move files with {'files': [{'source': 'cua_achc12_ncwc/.', 'destination': '/var/archivematica/sharedDirectory/tmp/tmpEISjtv/National Catholic War Council/.'}], 'pipeline': '/api/v2/pipeline/3fb9c98a-7966-4840-83e6-cd2490511192/', 'origin_location': '/api/v2/location/86c03b25-e4a2-41bb-b72e-f322f0d09192/'} because

I'm not sure what else to try.

[Sarah Romkey]

Hello Steven,

You aren't by chance using Internet Explorer? There are known javascript issues when using IE. If not, what browser are you using?

Cheers,

Sarah

Sarah Romkey, MAS,MLIS

Systems Archivist
Artefactual Systems
604-527-2056

@archivematica / @accesstomemory

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[Steven Cherry]

No, I use Chrome, but I get the same error in Firefox too.

[Misty De Meo]

Hi, Steven,

It looks like the error message you provided was cut off; would you be able to get the full message?

Can you check the permissions of a) the source files, and b) the /var/archivematica/sharedDirectory/tmp directory? These directories and their contents will need to be readable and writeable by the "archivematica" user and group.

Best,

Misty

--

Misty De Meo

Software Developer / Systems Analyst
Artefactual Systems
www.artefactual.com

[Steven Cherry]

Actually that really seems to be the full message, but for completeness here's the message to the end of the file:

WARNING:root:Unable to move files with {'files': [{'source': 'cua_achc12_ncwc/.', 'destination': '/var/archivematica/sharedDirectory/tmp/tmpMy_sbk/National Catholic War Council/.'

}], 'pipeline': '/api/v2/pipeline/3fb9c98a-7966-4840-83e6-cd2490511192/', 'origin_location': '/api/v2/location/86c03b25-e4a2-41bb-b72e-f322f0d09192/'}

because
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:root:Storage locations returned: [{'uuid': '82acd040-d2b0-47b8-8a66-019c9d8814e0', 'pipeline': ['/api/v2/pipeline/3fb9c98a-7966-4840-83e6-cd2490511192/'], 'used': '8759482624', 'description': '/storage/Archivematica/Storage', 'space': '/api/v2/space/289e7620-62c2-4db9-955b-1ea1b2a1e0ef/', 'enabled': True, 'quota': None, 'relative_path': 'storage/Archivematica/Storage', 'purpose': 'AS', 'path': '/storage/Archivematica/Storage', 'resource_uri': '/api/v2/location/82acd040-d2b0-47b8-8a66-019c9d8814e0/'}]
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:root:Storage locations returned: []
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:root:Storage locations returned: [{'uuid': '86c03b25-e4a2-41bb-b72e-f322f0d09192', 'pipeline': ['/api/v2/pipeline/3fb9c98a-7966-4840-83e6-cd2490511192/'], 'used': '0', 'descr
iption': '/storage/Archivematica/Transfer', 'space': '/api/v2/space/289e7620-62c2-4db9-955b-1ea1b2a1e0ef/', 'enabled': True, 'quota': None, 'relative_path': 'storage/Archivematica
/Transfer', 'purpose': 'TS', 'path': '/storage/Archivematica/Transfer', 'resource_uri': '/api/v2/location/86c03b25-e4a2-41bb-b72e-f322f0d09192/'}]
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:root:Storage locations returned: []
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:root:Files returned: []
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:root:Files returned: []
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:root:Files returned: []
INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1): cuarchivematica.wrlc.org
INFO:root:Files returned: []

As for permissions:

/var/archivematica/sharedDirectory/tmp is: drwxrws--- archivematica:archivematica

Our source directories are NFS mounted from another server

The mount point /storage is: drwxrwsrwt root:root

The transfer folder /storage/Archivematica/Transfer is: drwxrwxrwx cherrys:cherrys (that's my username, the owner:group used to be root:root, but that also didn't work)

The specific collection folder /storage/Archivematica/Transfer/cua_achc12_ncwc is: drwxrwxr-x cherrys:cherrys

Steve