New installation help

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Umesh Mohan

Dec 3, 2021, 8:40:14 AM12/3/21
to archivematica
Hi all,

I followed the manual ubuntu installation instructions from

After the post-install configuration step 4 (dashboard welcome page -> create administrative user), I am unable to login using the credentials I set.

I tried to  run the script from /usr/share/archivematica/dashboard after activating the virtualenv at /usr/share/archivematica/virtualenvs/archivematica but I get the following error:
Traceback (most recent call last):
 File "", line 13, in <module>
 File "/usr/share/archivematica/virtualenvs/archivematica/lib/python3.6/site-packages/django/core/management/", line 364, in execute_from_command_line
 File "/usr/share/archivematica/virtualenvs/archivematica/lib/python3.6/site-packages/django/core/management/", line 308, in execute
 File "/usr/share/archivematica/virtualenvs/archivematica/lib/python3.6/site-packages/django/conf/", line 56, in __getattr__
 File "/usr/share/archivematica/virtualenvs/archivematica/lib/python3.6/site-packages/django/conf/", line 41, in _setup
   self._wrapped = Settings(settings_module)
 File "/usr/share/archivematica/virtualenvs/archivematica/lib/python3.6/site-packages/django/conf/", line 110, in __init__
   mod = importlib.import_module(self.SETTINGS_MODULE)
 File "/usr/share/archivematica/virtualenvs/archivematica/lib/python3.6/importlib/", line 126, in import_module
   return _bootstrap._gcd_import(name[level:], package, level)
 File "<frozen importlib._bootstrap>", line 994, in _gcd_import
 File "<frozen importlib._bootstrap>", line 971, in _find_and_load
 File "<frozen importlib._bootstrap>", line 955, in _find_and_load_unlocked
 File "<frozen importlib._bootstrap>", line 665, in _load_unlocked
 File "<frozen importlib._bootstrap_external>", line 678, in exec_module
 File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed
 File "/usr/share/archivematica/dashboard/settings/", line 27, in <module>
   from .base import *
 File "/usr/share/archivematica/dashboard/settings/", line 32, in <module>
   from appconfig import Config, process_search_enabled
ModuleNotFoundError: No module named 'appconfig'

Please let me know how to proceed from here.

Umesh Mohan

Dec 7, 2021, 10:33:56 AM12/7/21
to archivematica
I can let you know how I found the problem when I hit this error.  I  tried logging into mysql as the archivematica and SS users  using the default password and then the one I expected.   The default was still being used in the SS database which caused the problem.  It was easy to go back and correct the password reference. 
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