Hi Sarah,
I looked through the logs and though it missed most of it (all CC numbers, names, and addresses), it did log domain names, email addresses (well, one), and zips, none of which were displayed in the appraisal tab.
I then checked the gear icon as you suggested and did encounter what I have to assume is an error on both files:
Attempt to open /var/archivematica/sharedDirectory/watchedDirectories/workFlowDecisions/examineContentsChoice/pii_test-68eb7c29-02e0-494b-8a5c-aaee4625571b/objects/10-MB-Test.docx
Attempt to open /var/archivematica/sharedDirectory/watchedDirectories/workFlowDecisions/examineContentsChoice/pii_test-68eb7c29-02e0-494b-8a5c-aaee4625571b/objects/pii.txt
Not sure if that's an error that would cause my issue and, if so, what to do about it, but there it is.
Thanks,
Jarad