Failure at SIP creation

[mwhe...@pmm-maine.org]

Hello--

I'm hoping someone will read this post and recognize where my problem might be. Our Linux specialist installed Archivematica, and while configuring the Storage Service, he selected the option "Use default transfer source and AIP storage locations"; he performed the installation with the hardware offsite, then brought it back to our campus. Later, he created static mounts on the server for 2 NAS units on our local Windows network; these are to serve as our actual Transfer Source and AIP Storage locations. After he finished, I set up the Transfer and Storage locations in the Storage Service and disabled the Default locations. I transferred a test batch of files successfully, but toward the end of Ingest, the process hit a wall at the following:

The error message at Store AIP was this:

Here's an excerpt from the error log:

[2018-03-12 12:27:10 +0000] [1834] [ERROR] Socket error processing request.

Traceback (most recent call last):

  File "/usr/share/python/archivematica-storage-service/local/lib/python2.7/site-packages/gunicorn/workers/sync.py", line 130, in handle

    self.handle_request(listener, req, client, addr)

  File "/usr/share/python/archivematica-storage-service/local/lib/python2.7/site-packages/gunicorn/workers/sync.py", line 187, in handle_request

    six.reraise(exc_info[0], exc_info[1], exc_info[2])

  File "/usr/share/python/archivematica-storage-service/local/lib/python2.7/site -packages/gunicorn/workers/sync.py", line 171, in handle_request

    respiter = self.wsgi(environ, resp.start_response)

  File "/usr/share/python/archivematica-storage-service/local/lib/python2.7/site-packages/django/core/handlers/wsgi.py", line 189, in __call__

    response = self.get_response(request)

  File "/usr/share/python/archivematica-storage-service/local/lib/python2.7/site -packages/django/core/handlers/base.py", line 218, in get_response

    response = self.handle_uncaught_exception(request, resolver, sys.exc_info())

  File "/usr/share/python/archivematica-storage-service/local/lib/python2.7/site -packages/django/core/handlers/base.py", line 256, in handle_uncaught_exception

    'request': request

Does this have anything to do with the Storage Service configuration? Do I need to change settings so that the defaults are the locations in our NAS drives? If so, what is the procedure?

We're running Archivematica 1.6.1 on a dedicated Linux server; OS is Ubuntu 14.04.5 LTS (GNU/Linux 4.4.0-31-generic x86_64); 16GB ram; CPU is an Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz; internal storage is roughly 1TB.

Thanks very much in anticipation of guidance.

Best, Matt