INFORMATION: Bogus child tickets

[ExCom Chair]

Hi everyone,

So we seems to have a large amount of child tickets ordered that aren't legitimate. We could determine which are and aren't legitimate but it will take loads of hours to work out. I've been told today that apparently people are trying their luck with that avenue.
We do have strategies in place for this. Every child ticket comes up on the scanner screen as a highlighted yellow and I've provided Gate with a chart for easy reference to determine someone's age, whether they're over or under 18. 
BUT I want to stomp out this disrespect of our time and energy and I think we should make an announcement that if anyone arrives at Gate with a fake child's tickets then the person who ordered it for them under their account is also denied entry. The warning gives them time to cancel the order before the events.
Note: I've discovered people I know ordering child tickets with the adult names of people I know and someone in South Africa ordering 6 bogus child tickets

Anyone have a problem with this?

[Secretary ExCom (Geveta)]

I’m not sure I understand this sorry...What makes them ‘bogus’? As in way to many child tickets seem to have been sold? Or we cannot verify the legal guardians?

[communicationsfacilitator]

is there facility in the quicket system to email all child ticket holders only, to explain they hold a child's ticket and entry will be denied if adults try to gain entry for themselves?

[Kiwiburn Web Master]

I know of a few people who genuinely mistakenly purchased child’s tickets in the sale, because they were rushing through and not paying attention. This could be a large percentage of them?

[ExCom Chair]

I find it hard to understand how anyone can confuse Adult from Child at $0 to be honest.

But some people who bought an adult ticket also ordered the maximum child tickets of 6 in their same order.
There are also some orders with 2 adult tickets and 2 child tickets but the child tickets holders are also adults. All under the same account.

Which lead me to discover a technical glitch in the process of ordering child tickets.
The compulsory questions for all child details I.e. name, dob, off site contact have not been working as instructed. So the majority of child tickets ordered have no details. Quicket is investigating and reporting back how this happened as it is a technical error at their end.
Not very happy about this.
They said they can email all child ticket holders with instructions.

[Pete Wyatt]

just my 2 cents sitting here on the side line

I agree with Jaz

I don't see how you can accidentally select the wrong box for a number
of child tickets if you have also selected the maximum of 2 adult
tickets, one would also notice that the amount you were being charged
was way less than it should be as the child ones were zero priced.
To me it sounds like a way to let KB to 'fix the mistake' by swapping
the child ones for adult ones that they will pay for

cheers Lumos

> --
> You received this message because you are subscribed to the Google Groups "kiwiburnExComLIVE" group.
> To unsubscribe from this group and stop receiving emails from it, send an email to kiwiburnexcoml...@googlegroups.com.
> To view this discussion on the web visit https://groups.google.com/d/msgid/kiwiburnexcomlive/e8a1840f-60d6-4783-b36e-d2804c84ace9%40googlegroups.com.

[Kiwiburn Web Master]

Totally agree, especially for those accounts who purchased both adult and child tickets. I hadn’t checked to see the details or extent & it’s obviously a problem that needs to be stamped out. Just wanted to mention that I was aware of some people who got child tickets and didn’t realise initially (though I’m sure it became apparent pretty quickly, what with the lack of payment and all...)

[ExCom Chair]

There is no way to know who/if anyone selected a child ticket by mistake through the people who have done it intentionally and even if it was a mistake it's not Kiwiburn's mistake, it's the individuals.
I know this is harsh but we can't start handing out tickets who everyone who claims to have made a mistake otherwise we're setting a precendent that anyone can do this and claim a ticket when we're already at capacity.
This is Radical self reliance.

[Kiwiburn Web Master]

Oh yea, I wasn’t suggesting that we do anything about it. Obviously their own fault! I just wanted to challenge the assumption that everyone who had done it was purposely misleading/disrespecting Kiwiburn. I was worried that our approach to these people might come from an assumption of guilt, which would be unfair to those who made an honest mistake.

Either way, totally agree with emailing them and letting them know that their child tickets won’t be valid for adult entry :)

[ExCom Chair]

Sorry was replying to Lumos' suggestion:

"To me it sounds like a way to let KB to 'fix the mistake' by swapping
the child ones for adult ones that they will pay for "

Agreed. We will be compassionate in all responses. Appreciate there are many disappointed people.

[Andy the Treasurer]

Agree entirely we will not be able to make GA tickets available in exchange and it would create the wrong precedent.

But in fairness to any who may have made a genuine mistake it would be good idea to email them all and let them know that if they thought they would be getting in they are mistaken and that they need to cancel the child's ticket and register on STEP for an Adult ticket and keep their fingers crossed.  If we are still missing the compulsory info from Quicket's process for child ticket bearers then the email could follow up on this aspect as well.

Backing up Jaz also on the fact that under our Terms and Conditions of Entry all child ticket applicants are the responsibility of the Adult ticket applicant - both during application and once on the paddock - so any attempt to utilise childs' tickets for adults to enter the event is the responsibility of the main adult ticket applicant and as such they would be breaching our terms by making a false application and we can cancel all tickets.