Discussion: Dealing with complaints

[Wendy]

This thread is to discuss and decide on a consistent policy for dealing wtih complaints about people whose behaviour may not warrant banning, but is serious enough to warrant an official response.

The current proposal is that we send the person a letter that goes on record, informing them that complaints have been made and why, asking that the behaviour be changed and saying (warning) that further incidents or complaints may lead to a ban.  

A suggested 'extra' is that the person be approached for a friendly chat about options for more appropriate behaviour.  I like this idea but there may not always be an appropriate person available for this, and I'd like our policy to be consistent.

A question I have that's related to this is what to do about people who have been evicted from the event.  Does this automatically lead to banning, will our 'serious but not banned' policy cover this also (or should we have both options to deal with on a case by case basis), or should we develop a separate policy to cover this?

Please be aware that this thread is public and we should avoid discussion of specific people by name.  Cheers.

[Wendy]

Just bumping this - while I'm OK dealing with current complaints on their individual merits, it would be nice to get this policy squared away as well.

If people aren't ready to discuss this stuff yet, please let me know and indicate when would be more appropriate to bring it up.

[Pete Wyatt]

I like the idea of a chat with the person even if it has to be over the phone or via email as this shows the excom is not just some faceless monster or Fun Police, I would also like to suggest that it is done before we send the formal warning letter.

If somebody has been evicted then I suggest that we look at their behaviour on a case by case, they would either then get the new official warning letter or we would proceed down the existing ban procedure path

--
You received this message because you are subscribed to the Google Groups "kiwiburnExComLIVE" group.
To unsubscribe from this group and stop receiving emails from it, send an email to kiwiburnexcoml...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

[Poppy Norman]

To be honest I would like some more time off before thinking about and discussing this. Ideally I would like to not think about any non-urgent KB stuff until the summit. 

[Pete Wyatt]

I would like to suggest that "A chat is held with the person either by one of the Kiwiburn Elders or similar respected person"

[Poppy Norman]

I'm extremely wary of 'a chat' as it's hard to keep ones own opinions removed from the official stuff.

Think we need to discuss this at the summit.

[Wendy]

I agree with Poppy, there's no pressing need to do this now and we can deal with it better f2f.

[Hippie Tim]

Will just add to the discussion that any policy around this should be used at our discretion, i.e. if we don't think we need to tell them then we don't need to.