A software company in the agent-less network monitoring and management would like to write a software to automate as many of the tasks they can.
- Users: small to large size market for companies taht have IT deveices, able to accommodate 200k devices. Dozens of support engineers, 1k customers (up to 10 users per customer).
- Requirements
-- Support enginner could create a new flow per device (VDV) could be defined, and modified
-- Support engineer can start, monitor and review a support flow (discovery, do authentication setup, backup, restore, change password, monitoring*, network info gather*).
-- Support and customer could export and import these flows.
-- Because the flow steps are mostly console based and involve much log data processing, a tool should be made to ease the data processing.
-- Devices operate over various connectors: telnet, ssh, ftp, sftp, and even HTTP/S.
-- State-of-the-art user experience.
- Additional Context:
-- End users (Clients) can add custom flows.
-- multi-tenancy support is needed as a customer can break down his IT structure to many sub-units.
-- This is part of a long-term strategy to modernize the ease-of-use of the business.
-- turn-key deployment on remote sites.
-- security is a first-class concern.
-- Current legacy system suffers from peaks of manual interventions.
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