Genesys Cloud Contact Center Admin || Direct Client || NEWARK,NJ onsite
Allen Chris || Smartsoft International
Dear vendor
Position: Genesys Cloud Contact Center Admin
Location: NEWARK,NJ
Job Description:
- Minimum 3-5 years of application development experience implementing
multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys
Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice
(SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys
Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and
external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with
speech-based interfaces and dynamic menu based on customer treatment
strategies.
- Genesys Cloud CX certified professional in one or more focused solution area
(Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting,
etc.)
Must have a solid understanding on:
Genesys Architect Flows, Data Actions, OAuth and Integrations objects
Genesys Integration with other Ancillary Products
Genesys Cloud Reporting
Genesys Cloud APIs
Mandatory Skills: Genesys Cloud Contact Center Admin .
Email is the best way to reach me.
CONNECT WITH ME ON: Linked-IN