Microsoft Office Enter Your Product Key

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Ifyour purchase of Office or Microsoft 365 came with a product key, you enter your product key on one of the websites listed below for your product. After you enter your key, you can download and install Office, or you can renew your Microsoft 365 subscription.

If you see the error This product key has already been used when you enter your product key on www.office.com/setup or Microsoft365.com/setup, this means your product key has already been redeemed and is no longer needed.

I think I'm going crazy! My Outlook keeps popping up asking me to add my IMAP password (which I have no idea what it is), and my emails are not updating. I haven't changed anything to my knowledge and this is happening on both my phone and laptop. I keep being sent to Microsoft 365 to update the password which I have done and then realised I have another Outlook in Microsoft from years ago which I do not use. I need to find the IMAP password for the Outlook I do want to use as it's my business email but Outlook don't seem to have any contact details. Does anyone have any experience with this before I go mad? Really appreciate if anyone has any ideas at all? Many thanks

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@RebeccaS50, first, check your email provider's requirements. Some providers, like Google and Microsoft, necessitate the use of app passwords instead of regular ones for email clients like Outlook. Visit your provider's website for instructions on obtaining an app password.

You can also try disabling and re-enabling your email account within Outlook by right-clicking your account, going to Account Settings, and choosing Disable, then Enable after a few seconds. Additionally, under the Security tab, you can uncheck "Always prompt for login credentials" in File > Account Settings > Account Settings > More Settings > Security.

Additional advice - test your email account through the web interface to isolate the issue to Outlook and if problems persist, use the Microsoft Support and Recovery Tool to diagnose and resolve Outlook issues.

This issue seem to also affect me on the new outlook client. It has happened after adding in a DNS verification entry to my own domain (which is also the primary account for outlook, but managed external to Microsoft).

I checked all of the setup on the email accounts I have, and it was all as expected and specified by the Hosting Domain, every time I restarted New Outlook, It would prompt for the Primary account password, and go through the account setup for it. For the time being I have reverted to the previous outlook client.

@n0hairs It seems that this discussion has lost track of a solution for the constant prompting in Outlook to add email credentials that previously worked fine. I am having the same issue with my Imap account. I also have a POP account with a different email address and this is working fine.

Microsoft Office Outlook 2019. It is up-to-date and I still receive/send mail. I just keep getting darn pop-up asking me to enter my username and password. Which I have done. I have changed settings to the account and repaired the account to no avail.

I'm seeing exactly the same symptoms - for about a week now, upon opening Outlook, and randomly thereafter, I am being prompted for my email account password. Outlook client on Microsoft 365. Same email client configuration has been in place for years without issue, across multiple laptops and PCs. Interestingly I do not see the same issue in the Outlook app on my Google Pixel phone. I had suspected it to be a server-based issue, which this thread seems to confirm. So waiting for Microsoft to fix it.

Email clients: Like a key, email clients (software like Microsoft Outlook) let you access your emails on your computer. These are thicker and offer more features.

Web browsers: Like checking your box online, you can also access your emails through a web browser - thinner and easily accessible anywhere.

No matter which tool you use, you need a password to unlock your mailbox. This password sits on the post office server (not your device).

Here's the key thing about IMAP: it's like a special mailbox key that works wherever you are. You can configure your email client (Outlook) with IMAP, and then access your emails from any computer or phone using the same settings.

If you forget your IMAP password, don't worry! You can just log in to your Microsoft account online and reset it. The password stored on your email client itself isn't visible to the post office (meaning us).

No offense taken. Unfortunately with a backend server issue such as the one which has been going on for several days it can be hard to distinguish which case is a matter of the server outage and which case is a matter of proper username and password.

Over the last couple of weeks I've experienced the same problem with multiple 'outlook.com' email addresses that are now constantly prompting for the password despite this being entered correctly (still accessible via OWA).

Clearing the Outlook entry under Windows Credentials, creating a new Outlook profile (via Control Panel > Mail) appear to have alleviated the issue for now, but I'm not confident the issue won't return with the next update.

Hi everyone. So I did did a few tweaks back when everyone responded and something worked but I don't know what (I did many tweaks but there were also a lot that went over my head). Yesterday I had the same issue and it seems to be when my server drops with new internet providers, then the password prompts begin.

This time (3 hours later of tweaks, research and online chats not to mention various password changes to get into other accounts), I found my professional Outlook email provider, Godaddy, changed my password in there, (although I'm sure that's not the IMAP password I kept being asked for, it was just the password for my email in Godaddy), the new internet providers also restarted everything. And now no prompts again.. I haven't tried the new password in the password prompts as I haven't had any since.. Hope this helps someone! I also realised I can see all of my emails in Godaddy if needed.. This fixed both my laptop and mobile as it happens on both..

Just a suggestion. I read about this somewhere. But for kicks, if those 5 or 6 users have email on their phones try having them log out. Then, see if they are able to enter the password on the PC. I think the one I saw had an Android phone but not sure it that has anything to do with it. Figure it is worth a try and I would like to know if it was coincidence or actually does have something to do with the phone account.

If you try over and over in Outlook, it will fail. Use another Microsoft product to confirm your credentials. I use Excel (quicker than Word to see the fail) and look on the upper right corner next to my username. If I see a yellow triangle with an exclamation sign, I click on it and confirm my credentials. After that, I reopen Outlook and TADADA!!! Magic.

I have ran into this from time to time. Not just with outlook but all office apps. My quick fix that seems so far (1 year) to resolve the issue. Close all office apps and remove all saved credentials from Settings/Accounts/Email & app accounts and Settings/Accounts/Access work or school. Open word (seems to work best and opens quickly) sign in. Check for office updates and install any available. Open Outlook and sign into email. Everything seems to work after all that. Total time is about 5 minutes or so.

user150331, when I went into the settings for the user, I was unable to remove his account from the Settings/Accounts/Email & app accounts, I only had the option to manage it, and disconnecting it from Settings/Accounts/Access work or school seemed to process it, but upon reloading the page the account was still there.

From my past experience, I have had to make sure of two things. One, that Office is up-to-date. Secondly, I have had to clear credential manager and restart the computer. Once those steps were completed the users were able to successfully get back into the Outlook client and enter their credentials.

I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get a new one." What do I do?

This is a fairly recent change that I have observed, with great frustration. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. I set mine up some time ago, personally, with my aol account. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account.

A local account is like setting up another user, but it's only on that one computer. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. I haven't been able to find a way to set that up right out of the box, though. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. VERY frustrating to a sysadmin who needs to set up machines for employees that aren't on premises to give me passwords and 2FA codes received on their cell phones.

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