Fwd: [RQ #6085026] DEDICATED CL-T072-131CL : [Technical support] [Server not working]

[Ruda Porto Filgueiras]

---------- Forwarded message ----------
From: iWeb - Technical Support <support-...@iweb.com>
Date: Fri, Jan 11, 2013 at 12:14 PM
Subject: [RQ #6085026] DEDICATED CL-T072-131CL : [Technical support] [Server not working]
To: webm...@python.org.br


[TICKET #6085026]

[English]
This is an automatic answer of iWeb Technologies web hosting services.
Your request number is [#6085026], please use the request number if
you need to refer to this problem.

[Français]
Ceci est une réponse automatique des services d'hébergement iWeb Technologies.
Le numéro de requête [#6085026] vous a été assigné, merci d'utiliser
ce numéro si vous avez besoin de faire référence à cette demande.

[Español]
A su petición se le ha asignado el ticket de ayuda [#6085026].
Nuestro equipo contestará pronto. Utilice por favor este número de
ticket si usted necesita contactarnos otra vez sobre la misma pregunta.

Thank you, Merci, Gracias !

iWeb Technologies inc.
1-888-909-iWEB (4932)
http://iWeb.Com

-------------------------------------------------------------------------

A support request has been filled.


------ CLIENT INFORMATIONS ------

# iSGI : 75806

Name   : Rudá Filgueiras

Email  : webm...@python.org.br

Record : https://pay.iw.ca/isgi/fr/index.php?page=ficheClient&clientId=75806



#################################

- REQUEST FILLED BY AN EMPLOYEE -

Name    : Youness F.

Customer Service

#################################



------------ PRODUCT ------------

ID     : CL-T072-131CL

Domain : cl-t072-131cl.python.org.br



----- REQUEST INFORMATIONS ------

IP     : 70.38.99.5

Date   : 2013-01-11 09:14:28

Ref    : http://iweb.com/classic-server-hosting/overview



-------- REQUEST CONTENT --------

Q: What kind of assistance do you need?
R: Technical support

Q: Choose a product
R: cl-t072-131cl.python.org.br (Dedicated Server)

Q: What kind of technical assistance do you need?
R: Server not working

Q: Alternative email
R:

Q: Desired Contact Method
R: Email

Q: Current phone  #
R:

Q: Is it a repetitive issue?
R:

Q: Last action performed on server
R:

Q: Error message if necessary
R: server down

Q: Comments
R:      [9:02:47 AM] Youness F.: Welcome to iWeb's live chat service ! How may I assist you today ?
        [9:03:11 AM] Ruda Porto Filgueiras: hi
        [9:03:27 AM] Ruda Porto Filgueiras: I hava trouble to access my server
        [9:04:54 AM] Ruda Porto Filgueiras: I guess it is the network
        [9:05:22 AM] Ruda Porto Filgueiras: we are using all of 10Mbps of the interface card
        [9:06:54 AM] Youness F.: please give me your server IP
        [9:07:17 AM] Ruda Porto Filgueiras: 67.205.96.80
        [9:07:35 AM] Ruda Porto Filgueiras: Server ID : CL-T072-131CL
        [9:09:18 AM] Youness F.: hold on please
        [9:09:22 AM] Youness F.: i check your server
        [9:10:09 AM] Ruda Porto Filgueiras: ok
        [9:11:56 AM] Youness F.: Nataliya is working on your server switch under attack
        [9:13:31 AM] Ruda Porto Filgueiras: ok
        [9:13:53 AM] Ruda Porto Filgueiras: One question

--
Rudá Porto Filgueiras
http://python-blog.blogspot.com
http://twitter.com/rudaporto