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Regarding clinical informatics and how it relates to our profession, it would be great to increase the knowledge base for our colleagues. To that end, I would like to see if anyone else is interested in a Catalyst group of members who have been a part of an EMR implementation/ upgrade that required new build and training of end users.
Let me preface my comments with the premise that I am only dealing with the experience of one health system. My fear is that I am not alone.
The health system where I am working recently implemented Epic after many years on a different product. I am a member of the build/implementation team for Clinical Documentation, and the Reporting application coordinator for the ClinDoc team. The IP and OP rehabilitation therapies were one of the groups who were assigned to me as a group of users.
My dilemma: The foundation system product was a good start, but was far from complete for the therapies. I have had 3 major difficulties: 1) Prior to implementation, many of the workflow processes for therapies were (and still are) filled with redundancies and waste (from a LEAN perspective), both IP and OP, 2) Therapists have difficulty with documenting in “real” time, and 3) Many of the therapists do not understand the power of discreet data, and the impact on reporting->outcomes measurement-> compliance with evidence based practice. Consequently, they have a tendency to continue to document in a narrative style in notes. All of these issues have major downstream effects in a health system, and impact how therapists are viewed regarding their contributions to the healthcare team.
I’m not even sure where to start…Can we connect the dots for our colleagues and communicate the power of the EMR? Being valued for your knowledge/expertise/contribution to the patient’s experience comes from validating it with outcome data from the documentation…and gathering the data in a reportable format means having that data as a discreet field…which means the end users need to USE those fields consistently…which means the users in the workgroup need to come to a consensus on what to measure and where that occurs in the workflow, and having that incorporated in the build of the EMR…and then training the users to use it correctly...
Can we continue the discussion at CSM, perhaps come up with process recommendations for implementations/ upgrades?
Gail Altekruse, PT,MBA
Implementation Analyst
Certified Inpatient ClinDoc
Certified Reporting Workbench
Link: Make a Report Request - Team.Parkview
(w) 260 373-8861
Nothing is less productive than to make more efficient what should not be done at all. – Peter Drucker
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