Can't add member to group - user already exist?

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Matthew Hardy

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Oct 9, 2014, 8:06:39 AM10/9/14
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Hello!  I'm having an issue adding a new member to a group we use for our HS band.  Most of the members are external and so far we've had no issues.  The other day a parent emailed me and asked that she be added to the group but when I went in to add her it said she already exist.  I double checked the members (banned and active) and do not see her listed.  Anyone ever run across this issue?

Thanks,
Matt

Sue Root

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Oct 9, 2014, 8:57:15 AM10/9/14
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Yes!  I just deleted the person and added them back in and it worked.  I have had this happen more than once and that solution works every time.

Sue

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Sue Root
Plainwell Community Schools
Technology Department
600 School Drive
Plainwell, MI  49080
 
 

Matthew Hardy

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Oct 9, 2014, 9:00:56 AM10/9/14
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That's the problem though, the person isn't there to delete.  They are not listed as a member of the group, but when I try to add them it tells me they are.

Matt

Tom Donovan

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Oct 9, 2014, 9:38:03 AM10/9/14
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I saw something similar recently, though we use Google Apps Directory Sync.  I had a few teachers who GADS kept trying (unsuccessfully) to add to a couple of groups. The error message said that they were already members, but they did not show up in the list.  When I used GAM to query the group, those addresses were included in the list, so I used GAM to remove them.  Once I did that, I ran a sync and those folks were added back, after which the problem was resolved.

-Tom

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Tom Donovan
Chief Technology Officer
Aptakisic-Tripp SD 102
Buffalo Grove, IL

Matthew Hardy

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Oct 14, 2014, 12:19:00 PM10/14/14
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Unfortunately we don't use Directory Sync.  I am going to try one more time to remove all users and re-add them.  If that doesn't work I'll delete the group and create a new one.

Matt

Samahita Thera

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Feb 26, 2018, 5:52:52 PM2/26/18
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Now one can add only 10 members at a time.
Attempting to add a second 10 members will make chrome freeze without updating the page.
Sad that google groups is deteriorating due to lousy coding...
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