Failed to Register

[DCD]

I searched the conversation history and found several from a few years ago about folks having issues registering.  I have successfully downloaded the software but when I try to register my email address, I received a "Failed to register!" message after 15/20 seconds.  I am trying to install Avare on a Samsund Tab S that is running Android 6.0.1.  Is that version too old?  Thanks.

[Jeffrey Ross]

unfortunately it is too old.  This is not an Avare issue, but the problem is the Android tablet will not accept the current encryption certificates and because the registration contains what Google considers PII (Personal Identifying Information) the transaction needs to be encrypted.  The registration email address is also used to file flight plans on your behalf via Leidos (1800WXBrief), again it must be encrypted.

I've run into the problem with one of my older tablets, I can no longer connect to the Google playstore with it, the tablet is running 7.0.  I can still "side load" applications but encryption becomes a problem.  I believe the Chrome browser on Android uses its own encryption engine and does not rely on the certificates stored on the tablet which is why it continues to work.

Side note, Android 7.0 was released in August 2016, almost 8 years ago.

Jeff

On 3/25/24 4:46 PM, DCD wrote:

I searched the conversation history and found several from a few years ago about folks having issues registering.  I have successfully downloaded the software but when I try to register my email address, I received a "Failed to register!" message after 15/20 seconds.  I am trying to install Avare on a Samsund Tab S that is running Android 6.0.1.  Is that version too old?  Thanks.

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