Fazaa Password Reset
Trinidad Baltzell
Level Shoes accepts multiple global payment methods, as well as interest-free payment instalments, depending on your location. Simply follow the steps when securely checking out to select the payment method. Please check our Secure Payment section on our FAQs for the breakdown per country. Please note that for Cash On Delivery, we only accept local currency.
Unfortunately, once an order is out for delivery (you will be notified by receiving an SMS or email confirmation) it cannot be cancelled, as it has already left our warehouse. Do not worry, you can always return your item(s) for free, within 30 days from the delivery date, by initiating a return request from your account.
By creating an account online, you can view your previous purchase history, track the status of your order, and save shipping addresses for easier checkout. A Level Shoes account allows for a smoother return process and grants you access to our email database for updates on private sales, exclusive sneaker launches and more! Also, drop hints on your favourite pieces and share your saved wishlist amongst friends and family.
Click Forgot Password on the sign-in screen and a password reset email will be sent to your registered email address. Otherwise, you can contact our Guest Services Team via email at [email protected] or toll-free for GCC countries on the below numbers to get help with your password, or any other queries.
Click on our Size Guide to check your international shoe size. Please note, size and fit may vary from brand to brand, so please use the size chart measurements as a general guide only. Size, depending on the style and brand, is indicated in the product description for additional reference. If you need to choose another size, we offer free returns on purchased pairs that are unworn, allowing you to pick a size better suited for you.
At Level Shoes, our Price Match function ensures we are giving you the best price possible. If you find the same item online priced lower with one of our competitors, we will refund the difference to you via Store Credit to spend at Level Shoes. Learn more
We offer 90-minute delivery on all orders placed between 10:00am-8:00pm within Dubai, subject to time-slot availability. Alternatively, all orders can be scheduled, hassle-free, for Same-day and Next-day delivery, anytime between 10:00am-10:00pm daily.
We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed, just to make sure all delivery and contact details are correct.
We offer 2-hour delivery on selected products for orders placed before 8:00pm within Riyadh, subject to time-slot availability. Alternatively, any orders can be scheduled, hassle-free, for Same-day and Next-day delivery, anytime between 11:00am-12:00am daily.
For all orders placed from Kuwait, Qatar, Oman and Bahrain, your order will be delivered within 2-4 business days. Orders paid using Cash on Delivery will take slightly longer to deliver. We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed, just to make sure all delivery and contact details are correct.
For all orders placed from United Kingdom, USA, Australia and China, your order will be delivered within 3-5 business days. We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed, just to make sure all delivery and contact details are correct.
You can track the status of your order by clicking on the Track Your Order button on the email confirmation, or through your Level Shoes account via the App or website under the Orders & Returns section in My Account.
Products unused and in a satisfactory condition can be returned within 30 days of the purchase date and the original payment method will be refunded. Cash on Delivery purchases will be refunded via a Level Shoes e-Gift Card, available for online shopping only. Alternatively, if the returned item(s) have been damaged and/or worn, the return will not be accepted and a member of our Guest Services Team will be in touch with you
Level Shoes reserves the right to refuse the return of any merchandise and packaging that has been worn, used or damaged. Merchandise that has been altered or damaged will not be accepted. Return of defective items is limited to defects that are not caused by either product misuse or failure to follow care instructions. No refunds or exchanges are valid on earrings, skincare, fragrances, stockings, socks, e-Gift Cards, lotions, shoe-care products, any products personalised at The Personalisation Hub, sneakers acquired through raffles, or limited edition styles.
All international returns are free and Level Shoes works with Glopal to facilitate this. Once you have requested a return as per the process above, you will receive an email from Glopal regarding the next steps and tracking information.
Level Shoes accepts Visa, Mastercard, American Express and interest-free instalment payments via Tabby, Tamara, plus a Level Shoes e-gift card. You can select your preferred payment method at checkout. Unfortunately, we do not accept Cash on Delivery as a form of payment.
Our dedicated Guest Services Team is always happy to help with any queries you may have. You can contact us via email at [email protected] or toll-free for GCC countries on the below numbers to help with any other queries.
To reset your password:1. If you are logging in using UAE PASS: please contact the UAE PASS team ( )2. If you are logging in as companies/entities, please contact the MoFA call centre for further support
An application for a return document - for newborns, is submitted on the website of the Ministry of Foreign Affairs and the smart application, with the documents designated for the request being completed:
- If your application is rejected by the Ministry of Foreign Affairs or UAE mission, the refund will be automatically processed within 14 working days.
- If your application has not been delivered to the Ministry of Foreign Affairs or mission abroad, please log into the Ministry's website, select 'application cancellation list,' and the refund will be processed within 14 working days. Please note that delivery fees are not refundable
Log in to the Ministry of Foreign Affairs' website or smartphone app, select "Companies Service", and then select the attestation of commercial invoices (through the Electronic Documents Attestation System eDAS).
If your payment has been confirmed by your bank, the payment receipt will be sent to your registered email address. You can also visit the Ministry's website, access the list of applications, enter the details of the application, and select 'payment receipt.
You can change the location for delivering and receiving your shipment after communicating with the selected delivery company. Please note that changing these locations may delay service, and the concerned entity is not responsible for this delay.
- The original document must be attested by the Ministry of Foreign Affairs of the issuing country.
- The document can then be attested by the UAE Embassy or Consulate in the issuing country
- To avail attestation services offered in UAE missions abroad, please contact the nearest UAE mission to your location.
The birth or death certificate issued by MOHAP shall be attested by MoFA upon issuance thereof. You will obtain a certificate with the digital seals of the Ministry of Health and Prevention, the Ministry of Foreign Affairs and the UAE Embassy in the destination country.
The Ministry of Foreign Affairs has linked its digital attestation service with the services of issuing a digital birth certificate and death certificate, which are affiliated with the Ministry of Health and Prevention (MOHAP) in the UAE.
You can obtain an attested copy of the document through the digital platform of the entity. Additionally, a digitally attested PDF file will be sent to your email upon completion of the transaction.
If you selected UAE as a location for attestation, you will be asked to select the type of courier service desired for the service. Once you have successfully paid for the transaction, a courier service representative will contact you to collect your documents.
- The Ministry has launched the new Electronic Documents Attestation System (eDAS) for the attestation of documents of imported goods to UAE electronically with a digital stamp. For the moment, eDAS attestation will be restricted to the following documents;
The system will be fully automated which allows the majority of documents to be attested seamlessly and with no human intervention. In return, the system will be able to offer electronic attestation with digital stamp in a much shorter time, effort, and lesser expenses compared to the previous process.
Therefore, documents should be scanned with high resolution in PDF format and uploaded to the portal along with correct data entry to proceed with the transaction. After some time, the system will confirm the transaction status as valid and you can then download the attested documents.
Under Company Login, enter the same username and password you used to register, then click on Login. You will be redirected to the second phase of account registration. Kindly fill in the details and upload the trade license. Upon successful authentication, the system will allow you to log in and you can start uploading documents for attestation.