Re: Inquiry Regarding Badminton Booking Process

[CLUBHOUSE RECEPTION]

Dear MyGate Team,

As reported by residents, there appears to be an issue with the booking system for the badminton court slots.

Kindly investigate the matter and check if there are any technical issues affecting slot availability or booking behavior.

Request you to please look into this at the earliest and confirm once reviewed.

Thank you.

Best Regards,

Roshan Shinde

CLUB TEAM

8291927635

Crescent Bay clubhouse

L&T Crescent Bay (Parel, Bhoiwada)

Property & Asset Management - West India

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From: asya timerbayeva-dutt <asya...@gmail.com>
Sent: Wednesday, May 13, 2026 11:10 AM
To: CLUBHOUSE RECEPTION <Club.CB...@brightstone.co.in>
Cc: vishal gupta <vishg...@gmail.com>; PM.CrescentBayIN <pm.cresc...@brightstone.co.in>; So <so.cres...@brightstone.co.in>
Subject: Re: Inquiry Regarding Badminton Booking Process

 

Caution: Message from external sender

Good morning,

Thank you for your reply. However these doesn't resolve the addressed issues.

The questions in hand are technical questions:

 - Why did 8-9 pm C2 slot was not available for booking/shown as booked during slot opening time on MyGate App during most of the days last week (4-8 May) and on 11-12 of May (Monday and Tuesday) this week? 

- Was a third part script (bot) used to interfere with MyGate app to block 8-9 pm C2 slot by any of the residents? For this I kindly ask comittee members who have admin right on MyGate to check the exact time of original booking of this particular slot on MyGate. If the time of the booking of the first resident who booked this slot within mentioned dates will show 9:00:00 pm or even 9:00:01 pm - then I find it difficult to believe that it is physically possible to achieve by human unless MyGate app was tempered with.

In addition I would like to note that after  I have shared my observation regarding strange activity around 8-9 pm C2 slot in Crescent Bay WhatsApp Badminton group - the pre booking of the slot has stopped and yesterday the slot was available for booking. 

I hope you will be able to answer the above questions. In case the bot/third party interference by any of the residents was indeed used for badminton slot booking, then it raises larger safety issues.

Regards,

Asya Dutt

On Wed, 13 May 2026, 10:10 CLUBHOUSE RECEPTION, <Club.CB...@brightstone.co.in> wrote:

Dear Resident,

Greeting of the day.

We have reviewed the badminton court register for the past one week and found that entries correspond to the respective booked time slots, and usage has been in line with the recorded schedule.

Strict instructions have been issued to the facility attendants to ensure that no resident uses the badminton court without a valid MyGate booking and only within the allotted time slot. Any deviation from the approved process will be taken seriously and will be escalated for necessary action.

We will continue to closely monitor both the register and MyGate booking system to ensure fair and transparent usage of the badminton court for all residents.

Best Regards,

Roshan Shinde

CLUB TEAM

8291927635

Crescent Bay clubhouse

L&T Crescent Bay (Parel, Bhoiwada)

Property & Asset Management - West India

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From: asya timerbayeva-dutt <asya...@gmail.com>
Sent: Tuesday, May 12, 2026 4:31 PM
To: CLUBHOUSE RECEPTION <club.CB...@brightstone.co.in>
Cc: vishal gupta <vishg...@gmail.com>
Subject: Inquiry Regarding Badminton Booking Process

 

Caution: Message from external sender

Dear Sports Committee Members,

I try to book badminton evening slots on daily basis. I am sure you all are familiar with the regular process of booking - slots are open for booking 2 days in advance at 9 pm, if one opens the preferred court at 9 pm sharp - all slots are shown in green colour (available for booking), then one has to select slot, agree with terms and conditions and press the "book now" button, the rest largely depends on luck and speed of internet and fast fingers, by my estimate this process may take anything between 3-10 seconds among those who book regularly. Once the booking of the slot is successful - the booked slot turns grey for other users.

Recently it has come to my attention that when I try to book a slot on Badminton Court 2 at 9 pm - all slots but one are available for booking, while the 8-9 PM slot constantly shows as booked/grey. The dates on which this has been noted are 5-8 May and 11-12 May. I understand that the speed is essential here - but no person can be this fast while booking amenity as this slot is shown as grey the moment I open the page. I spoke to other players and they have confirmed that they noticed the same. This slot is shared and used in the same group of players and it can be easily checked.

Although I am just a regular user, quick web search suggested that it is possible to use automated bots to book amenities (like gym or courts) on the Mygate app, often using scripts to automate the process, such as running a script at certain time to secure slots before others. However, such automation may violate the platform's terms of service and could be restricted by the management.

Considering all the above mentioned, I kindly request you to:

1. Check which resident was booking this particular 8-9 PM Slot on Badminton Court 2 at the time of slot opening on the mentioned dates.

2. Compare the booking time of this slot with the booking time of others users.

3. Check if there is any third party interference with MyGate App.

I hope that this request will be taken in right spirit as the purpose of this email is only to ensure the level playing field in this process.

Regards,
Asya Dutt
Tower 6, 404

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JLL_2025

[MyGate Support]

Hi Aysa,

Greetings of the day!

We would like to inform you that we have reviewed the concern raised by you. We understand the issue and acknowledge the point highlighted by you.

However, please note that it is possible that the particular amenity slot has already been booked by another user, which is why it appears as greyed out and marked as booked.

If you require specific details, such as the name of the resident who has booked the slot, we request that you kindly reach out to the society administrator, as they will have the necessary access and authority to provide such information.

We hope this clarifies your concern.

Thanks and Regards,

Janhavi Dubey | Mygate Support

Case ID - #MGS92667

If you're not satisfied with the support or resolution you've received, please feel free to contact c...@mygate.com

---- on Wed, 13 May 2026 12:03:36 +0530 "CLUBHOUSE RECEPTION"<club.cb...@brightstone.co.in> wrote ----

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This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorised use may be unlawful. If you have received this email by mistake, please advise the sender immediately by using the reply facility in your email software.

[asya timerbayeva-dutt]

Hi Jahnavi, 

Thanks for your reply. It doesn't clarify my concern at all. And obviously I understand that it is possible that the grey slot means that it was booked by another user. It's how it was booked I would like to find out.

Thus I do request you to carefully read and answer the same question:

 Was a third part script (bot/third party) used to interfere with MyGate app to block 8-9 pm C2 during most of the days last week (4-8 May) and on 11-12 of May (Monday and Tuesday). For this I kindly ask  MyGate team  to check the exact time of original booking of this particular slot. If the time of the booking of the first resident who booked this slot within mentioned dates will show 9:00:00 pm or even 9:00:01 pm - then I find it difficult to believe that it is physically possible to achieve by human unless MyGate app was tempered with.

In addition I would like to note that after  I have shared my observation regarding strange activity around 8-9 pm C2 slot in Crescent Bay WhatsApp Badminton group - the pre booking of the slot has stopped and yesterday the slot was available for booking. 

Regards,

Asya

[MyGate Support]

Hi Asya,

Greetings of the day!

We would like to inform you that we have carefully reviewed the concern raised by you regarding the booking of the 8–9 PM slot for Badminton Court 2 during the mentioned dates.

At the outset, we would like to clarify that bookings on the MyGate platform are designed to be performed only by authenticated residents/users through manual interaction within the application. The system does not permit or support any automated or third-party bot-based bookings. Each booking is processed in real time based on availability and user action at the time of booking.

With respect to the specific slots mentioned by you, it is possible that the particular amenity slot was already booked by another resident at the exact moment the booking window opened, which is why it appeared as greyed out or unavailable.

Regarding your request for specific booking details, such as the identity of the resident and the exact timestamp of the booking, we would like to inform you that such information is accessible only to the society administrator, who holds the necessary authority to review booking logs and user-level details.

We also note your observation regarding the change in booking patterns after your communication in the WhatsApp group. However, booking availability may vary based on user demand and timing, and cannot be directly correlated without system-level verification.

We hope this clarifies your concerns. Should you require further assistance, please feel free to reach out to us.

Thanks and Regards,

Janhavi Dubey | Mygate Support

Case ID - #MGS92667

If you're not satisfied with the support or resolution you've received, please feel free to contact c...@mygate.com

---- on Wed, 13 May 2026 14:27:45 +0530 "Asya timerbayeva-dutt"<asya...@gmail.com> wrote ----

[MyGate Support]

Hi Asya,

I hope you're doing well.

This is a follow-up email to confirm if my response to your ticket has reached you, as it's been some time since we heard back from you. 

We are temporarily closing the ticket. However,  you can re-open this case anytime by replying to the same email.

Should you require any further assistance on this matter, please feel free to write back to us and we shall take it up from there.

We're just a mail away and are always happy to help.

Thanks and Regards,

Janhavi Dubey | Mygate Support

Case ID - #MGS92667

If you're not satisfied with the support or resolution you've received, please feel free to contact c...@mygate.com

---- on Wed, 13 May 2026 15:24:53 +0530 "MyGate Support"<con...@mygate.in> wrote ----