US-VA- Director of a Customer Support Organization -Product Exp. Financial Systems/Software

[The Consortium]

We are actively recruiting for a Director of a Customer Support Organization
for a software development company. This person will establish and manage an
evolving Customer Support organization to ensure timely successful
resolution of help desk tickets and meet service level agreements.

Required skills:
7 - 10 years technical experience with 5 years experience managing a support
organization. Proven record of success leading an evolving technical support
team in a highly dynamic environment. Project management experience
desirable. Knowledge of help desk work flow and process, and change control
processes and procedures; excellent problem solving skills; strong customer
interaction skills at the management level; experience managing technical
teams; strong verbal and written communication skills; excellent
interpersonal skills; highly motivated, strong sense of urgency. Windows,
UNIX

Rational ClearQuest and other call tracking software experience is
preferred.

Experience with Financial systems or products is desired as well.

Please submit your resume, in confidence, as a MS Word attachment to

The Consortium.
car...@consortiuminc.com
www.consortiuminc.com