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Job Title: System Manager - Life Sciences
Job Location: NJ: Somerset
Pay Rate: Negotiable
Job Length: full time
Start Date: 2004-05-17
Company Name: First Consulting Group
Contact: Recruiting Department
Phone: Email or fax only
Fax: 610-989-7104
Description: First Consulting Group is a leading provider of information based consulting, integration, and management services to healthcare, health plan, pharmaceutical and other life sciences organizations in North America and Europe. We are currently looking for a System Manager.
Manage technical support and software maintenance team for client's system. This is a mission critical, validated, regulatory compliance system.
Specific Duties:
• Responsible for the day-to-day operations of the system, ensuring system is operational and available 24x6.
• Manage team of level 2/level 3 technical support specialists to ensure rapid response to problems presented by client-based level 1 staff.
• Evaluate and assign incoming issues to technical staff members
• Monitor completion of assigned issues to ensure compliance with service level agreements and regulatory compliance standards
• Plan and oversee execution of software maintenance releases. These normally include 8-15 specific issues, managed through a SOP-driven change control methodology.
• Provide technical guidance, opinions, assessments and recommendations to business owners and management.
• Coordinate activities of other support providers including external vendors and client technical support staff.
Technologies used in the maintenance of this system include: Weblogic 6.1, iPlanet ,Oracle 8i, Actuate eReport, Server/Designer 6, JAVA/J2EE, Internet Explorer.
Additionally, technical knowledge in the areas of local/wide area networking, desktop OS and desktop productivity applications is extremely helpful.
If you have relevant experience and you are interested in considering FCG as a potential employer, please forward your resume to recr...@fcg.com and reference Job Order #DR005182-JC.
Applicant must be a U.S. resident or currently able to legally work in the U.S.
Please refer to Job code DR005182-JC when responding to this ad.
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