US-NJ: Parsippany-Systems Engineer (FT)
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Please reply to jo...@incurrent.com with your resume!
Job Title: Systems Engineer (FT)
Job Location: NJ: Parsippany
Pay Rate: Open
Job Length: full time
Start Date: 2003-11-02
Company Name: Incurrent Solutions
Contact: Human Resources
Phone: Please email
Fax: 973-781-9017
Description: Incurrent Solutions was founded in 1997 by experts in the fields of Internet and wireless banking, payment card systems, interactive design, and data networking. The company’s mission is to provide market-leading multi-channel customer care applications to clients in the global financial services industry. Incurrent’s primary product, CardSite®, provides top payment card issuing banks with the fastest performance and best feature set. Spanning Web, wireless, and voice channels, and integrated with back office and customer service workflow systems, CardSite enables an issuer to leapfrog the competition with record time-to-market and the lowest possible development risk.
Position: Systems Engineer – Full Time
Essential Job Functions:
The System Engineer is responsible for administering applications on a daily basis including process changes and security rights. Maintenance and support of the CRM application is the primary responsibility of this position although you will participate in all phases of the client application development cycle. Occasional interfacing with customers during requirements clarification and remote support issues will be required.
Essential Responsibilities:
· Answering the support line and providing first tier support and troubleshooting
· Logging and escalating issues
· Implement phased rollouts of CRM software.
· Coordinate with business units and or departments to troubleshoot problems, set guidelines, test new CRM application releases and support functionality.
· Perform daily administrative tasks for user support.
· Assist in CRM application server setup, server software upgrades
· Monitor CRM system on a daily basis to identify problems or potential problems. This includes monitoring network and servers; data transfers; backups and system and business processes.
· Participates as needed in special department projects.
· Additional duties as assigned by manager.
Knowledge and Skills:
· A minimum of 1 to 3 years supporting enterprise applications.
· A thorough understanding of Windows NT or Windows 2000 registries and security administration.
· Experience with SQL Server database management systems.
· Experience with IIS, IBM MQ Series, Sybase, and Sterling Connect: Direct helpful
· Strong verbal communication skills and an ability to express complex technical concepts in business terms.
· Experience in any of the following is a plus:
o Call Center environment
o Development Background
Type of Position: Full-time
Shifts: Incurrent runs a 24X7X365 support operation. Current shifts, 9 hours with 1 hour lunch break, are 8:00am – 5:00pm, 4::00pm – 1:00am, 12:00am – 9:00am. A new schedule will be introduced shortly based on a 12-½ hour shift.
During the initial training period, you will work the day shift 9:00am – 5:00pm eventually being shifted into rotation.
Salary & Benefits: Incurrent offers an excellent compensation and benefits package as well as a casual work environment. Benefits include medical and dental insurance, vision discount program, life insurance, 401(k), paid holidays and vacation and stock options.
Visit us on the web at www.incurrent.com.
Incurrent is an equal opportunity employer. Equal employment has been and continues to be both Company policy and practice. Incurrents's policy of equal employment opportunity is to recruit, hire, train, promote and base all other employment decisions without regard to race, color, religion, national origin, sex, age, handicap, or any other protected status.
Send, e-mail or fax resume to
Recruiter
Incurrent Solutions
10 Lanidex Center West
Parsippany, NJ 07054
jo...@incurrent.com
Fax: 973-781-9017
Applicant must be a U.S. resident or currently able to legally work in the U.S.
Please refer to Job code SYSENG - FT when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/409145.html to apply online.
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