Solution Coordinator - Carlstadt, NJ
Recruiters (Systemsearch)
Job Title: Solution Coordinator
Salary: Based on experience
Location: Carlstadt, NJ
Responsibilities:
· Answer customer calls and emails related to the implementation of client
solutions
· Open, track and take ownership of new requests for adds, moves and changes
to clients solutions
· Follow-up with clients to ensure satisfaction
· Notify clients of scheduled events
· Provide knowledge of the SAS environment, systems and infrastructure
· Assist in developing and enforcing service related policies and procedures
· Ensure technical and operational feasibility of the contracted products
and services.
· Ensure operating standards and procedures in accordance with service level
agreements
· Establish and maintain communications with departments and company
personnel to ensure standards and service level compliance
· Develop and manage project plans to facilitate implementation and
operational rollout of products and services.
· Participate in Sales Support activities, including product and services
training, seminars and documentation, and post-sales customer visit
· Provide input on sales support processes and procedures and provide
recommendations for improvements
· Perform general reporting functions both timely and accurately
· Prioritize schedule based on request dates and task duration requirements
· Develop & maintain professional business relationships with the Sales
Staff and all Management as well as clients and prospects
· Manage continual professional development through training and growth
programs
· Keep abreast of competitive emerging network and systems technologies
· Manage business expenditures in a prudent manner and based on Corporate
Standards
· Work closely with contract compliance specialists to facilitate project
tracking and network equipment procurement
· Work with customer base to gather information relating to customer circuit
installation
Requirements:
· Min of 4 years applicable hands on experience
· Ability to effectively work in a team environment as well as independently
· Desire to provide the highest levels of service to end users and internal
staff
· Familiarity with software including Microsoft Office, Visio, and Lotus
Notes a plus
· Extensive verbal & written, interpretive & persuasive communications
skills that meet the Corporate Standard
· Project management, time management, and organizational skills that meet
the Corporate Standard
· Demonstrate the ability to identify and respond to complex technical and
management issues
· Extensive detailed knowledge of WAN/LAN and Internet architectures,
systems & protocols
· Detailed knowledge of inter exchange & local exchanges carrier offerings
· Detailed knowledge of communications technologies including analog &
digital systems.
· Knowledge of Disaster Recovery industry a plus; Ability to learn quickly
in a fast paced environment
· Knowledgeable & proficient in the use of PC platforms & Software
If you feel that you have the skills necessary for this role please forward
me your resume. Unfortunately, only candidates with the required skills will
be contacted.
If you know of someone who has the skills and could be interested in this
role please forward this message to them.
Email: bpe...@systemsearch.ca