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Help Desk Level 1 Analyst in Parsippany, NJ

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Feb 19, 2004, 7:59:07 PM2/19/04
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Work Location:

Parsippany, NJ

United States

General Function: Help Desk Support

Job Title: Help Desk Level 1 Analyst

REQUIRED SKILLS:

Admin Support Tasks Budget Tracking

Admin Support Tasks Typing

Network Protocols TCP/IP

Operating System(s) MS DOS

Operating System(s) Windows 2000

Operating System(s) Windows 98

Required Industry Experience 1 Year

DESIRED SKILLS:

Admin Support Tasks Expense Report Preparation

Internet Platforms MS IIS

Network Protocols HTTP

Network Protocols POP3

Network Protocols Proxy ARP

Operating System(s) Windows 95

Operating System(s) Windows CE

Operating System(s) Windows NT

Required Industry Experience 2 Years

Technical Education Discipline Information Systems

Technical Education Discipline Telecommunications

Technical Education Discipline Computer Science

FULL JOB DESCRIPTION:

This req. will open for submittals on Thursday Feb 19 in the morning.

There are 10 positions available. All shifts are to be determined. All
shifts may include weekends.

PLEASE DO NOT SUBMIT ANY CANDIDATES THAT HAVE BEEN SUBMITTED IN THE PAST FOR
ANY HELP DESK REQ. THEY WILL BE DECLINED.

***ALL POSITIONS ARE LOCATED IN PARSIPPANY N.J. in 24*7 call center. Please
submit local candidates.

All candidates must come from a call center environment. Minimum of 1 Year
experience required in Microsoft Office Applications. MUST BE STRONG WITH
OUTLOOK 2000 and/or 2002. Experience with Word, Excel, PowerPoint. Requires
knowledge of IT operations, workflow processes and procedures to resolve
inquiries independently. Ability to use good judgment for escalation
instances. Basic troubleshooting (password log in issues, network
connectivity, and printing problems.) Ability to type 45 wpm. Strong
analytical and communication skills and ability to work efficiently and
effectively with clients, co-workers and other infrastructure systems staff.
Strong customer service skills a must.

All candidates must come from a global company supporting 5,000 plus users.

Recently many candidates have been weak in Outlook or have not used it
recently please screen for this. The managers have also noticed vendors
changing/editing the resumes to fit the description. Please do not edit the
resume for the candidates.

THIS POST WILL NOT BE MONITORED FOR RESPONSES. PLEASE SEND RESUME TO
JO...@SBOURNE.COM WITH THE JOB TITLE AS THE SUBJECT.


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