Supervisor, Midrange Operations - Carlstadt, NJ
Recruiters (Systemsearch)
Job Title: Supervisor, Midrange Operations
Salary: Based on experience
Location: Carlstadt, NJ
Responsibilities:
· Manage a team of Recovery Specialists. Provide high-level Midrange
Operations support, be a point of problem escalation, and a resource for the
most complex technical issues.
· Perform management duties to include performance appraisals, coaching,
counseling, interviewing and training.
· Interface and maintain strong relationships with Sales, Sales Support, and
Product Support to ensure product integrity, delivery and implementation.
· Assign and manage special projects that parallel corporate objectives.
Ensure timely, proper implementation according to departmental guidelines.
· Research, present and implement new products and service delivery
solutions. Ensure appropriate ROI is achieved.
· Introduce process improvements, infrastructure efficiencies and actively
participate in creation and enforcement of Best Practices.
· Ensure hardware availability through staff monitoring of hardware error
messaging and coordinate all recovery with vendors
· Coordinate deployment of automation wherever possible to reduce manual
handling
· Provide pre-sales and post-test support. Interact with potential clients
during building tours and presentations. Assist in post-test customer
discussions. Provide technical insight, support, and travel as needed.
· Document and report on Center Based Hardware Upgrades. Ensure change
control mechanisms are adhered to.
· Practice effective problem management. Utilize software tools to record,
escalate, resolve and track problems.
· Provide 24-hour availability; must wear pager and be able to respond to
emergency calls during off hours and weekends, as business requires
· Minimum of travel 20% as business requires.
Requirements:
· Degree in Computer Science, Engineering or equivalent work experience
required.
· Min 7 years management experience in a data center operations environment
is required.
· Advanced technical knowledge of operating systems software is required,
Must possess high expertise level in at least one of these areas (AIX,
OS400, HPUX, SOLARIS, OPEN VMS, NT
· Advanced technical knowledge of applications/database systems software
(TIVOLI, LEGATO, ORACLE, VERITAS, ARCSERVE) is highly preferred.
· Advanced technical knowledge of communications systems software is highly
preferred.
· Advanced technical knowledge of HP, SUN & RS6K platforms is required.
· Working knowledge of systems, storage, archival, and SAN software/hardware
solutions infrastructure components, connectivity methods, and network
communication tools.
· Previous experience in business continuity, outsourcing and/or co-location
industries highly preferred.
· Exceptional verbal and written communication skills. Ability to present to
executive management.
· Exceptional project management, problem solving and negotiating skills.
· Strong organizational and time management skills
· Self-motivated team player. Ability to immediately contribute to a
fast-paced, deadline intensive environment.
· Proficiency in Lotus Notes, Windows based applications, WORD, EXCEL,
Powerpoint & MS Project.
If you feel that you have the skills necessary for this role please forward
me your resume. Unfortunately, only candidates with the required skills will
be contacted.
If you know of someone who has the skills and could be interested in this
role please forward this message to them.
Email: bpe...@systemsearch.ca