Now Broadband Email Address

[Marziabo Frechette]

Ifyou switch to another company for your internet service, but want to keep using the email address you were given by your old provider, they will still be providing you with a service. Some companies charge for this.

I have just changed broadband provider from Eclipse to Sky. I have an eclipse.co.uk email address. I continue to receive emails through Eclipse, but am unable to send from my Windows 8 PC, although, I can send from a new Samsung tablet and a Samsung smartphone. What should I do to send emails from the PC?

When you move to another ISP (unless you have an online IMAP / Exchange etc account like a Gmail, Hotmail, Yahoo Mail etc) alot of the time you will need to change the SMTP server address and / or SMTP settings in (Mail Clients) to allow the email to send from the new ISP.

Also when changing provider, your settings may not have the correct security for connecting to your old provider. Make sure that the SMTP is one of the following. Port 25 will probably not work with a different network.

Apologises, I know this has been asked before, but I can't find a solution. I have had a BT email address for many years. I did leave a number of years ago , kept using the address , and then returned to BT, In My Products it doesn't show any email at all. I need to create an additional email to give me more security with various retail accounts. Any help would be appreciated.

You DO NOT have to give up your email address if you leave BT. You can either just have Basic Mail which is free but is only accessible via webmail or pay 7.50/m for Premium Mail which can also be accessed by clients and apps.

I've heard about the 7.50 Premium option. But was under the impression that would only last for 6 months whilst you do a 'clear-out/housekeeping clearance' process on the old BTInternet email address. Is this not the case?

Which brings me to the next issue, the backup of those emails (which I tend to do manually as a CSV file), but it's nice to know I can log into BT and retrieve a saved email at anytime if I have mislaid a communication. Can I assume that I can log into the BT page, bring up email and review emails in that format?

I was thinking as alternative if I don't stay with BT of going with Microsoft Outlook as I have Office 2019 installed and I assume the migration of folders would be simple... or is this not required if I stick with the BT Premium option?

You can not migrate any folder from the BTMail webmail folders. You would only be able to do that through using your email client if you have the emails saved on that because obviously if you "downgrade" to BTMail Basic you can not use an email client to access the account.

Storm Recovery: We are continuing to monitor restoration to commercial power in our service areas. As commercial power is restored, we will be assessing all areas where Astound service has been interrupted and working to restore your service as quickly as possible.

Yes, if you use your WOW! email address to login into third-party sites such as your bank, healthcare provider, streaming services, shopping sites, etc., you will need to update your email address before 3/1/2023 so you may continue to receive emails from these businesses/services.

If you are manually entering the configuration, your incoming and outgoing mail server will be mail.astound.net. All standard ports and encryption methods are supported and we recommend using encrypted settings.

Can any BT employees help me with this please. We're looking to move our broadband away from BT but have a BT Connect email address. We're happy to pay to retain the email address and have been reading up about premium mail. Every time I have spoken to BT about this they tell me that we can't keep this address. Is this correct?

What you have been told is correct. If you cancel your BT Business Broadband you lose your btconnect.com email address. The way I suggest customers handle this is by creating another email address with a different provider and then forward the btconnect.com email address to the newly created email address. That way you start using your newly created email address right away, informing your customers of the change of email. Then when you cancel the BT Business Broadband and lose your btconnect.com email address, all your customers have your new email address.

This is an option for residential customers using the btinternet.com email addresses. Currently there is no option for this if you are a business customer. If you don't have a BT Business Broadband connection, you don't keep your btconnect.com email address.

Hi Paul, i have the same sort of question, however the btconnect email addresses i have are not part of my BT Broadband - the primary owner is BT - UKc...@btconnect.com - i have had these email addresses for over 20 years! If i have a problem it is a nightmare as 1) i am not the primary user 2) i am residential and thses are classed as business. Will i lose them when i leave BT, and i have a password problem at the moment, who can i contact?

The simple solution is to buy a domain from BT using the BTConnect.com email account and so BT will have to keep your BTConnect.com account as it needs to be renewed every two years using the same email account.

You don't have to use the domain for anything else if you don't want to but keeping btconnect.com account is sometimes useful especially if you have many contacts who are still sending messages to you using that email account.

Some years ago I wanted to buy a domain from BT because they were cheap at that time so when I tried to use hotmail account, I was told that I can't use that account but I need to open a new BTConnect.com account to do business with BT. So I did it and it still works for now. I don't use that account for anything else as such except that BT sends me some promotional info and Domain renewal notices so I keep it.

I have a related issue in that we upgraded our bt business broadband to bt halo broadband (fibre to property) which became active in January. The old broadband package should have ceased to coincide with this but BT continued to invoice us for both the old and new service. Once this was sorted mid June and the old service cancelled my btconnect email address was also cancelled without prior notice, instead of continuing with the new upgraded package, as I expected it to as it is all under the same BT business account. I have now been told there is no way to reactivate this btconnect email account. Surely this can't be the case, since we only upgraded the broadband service and did not leave BT. Also if I send emails to the old address from a different email, I get no notification that the btconnect email address is not valid. The same will apply to my contacts and customers! Is there no way to continue using this address as part of the upgraded broadband package?

Hi, I am late to this I know, but faced with the same situation, the work around is to have ANY product or service with BT Business, which can be as simple as a single domain registration at 10 for 2 years. I did that and it preserved the our @btconnect email addresses.

On another matter, recent emails from BT tell us that @btconnect users will no longer be able to access email using an email client after the platform changes this month (April 2023) . I do not believe this is correct, and it's unhelpful of them not to offer the simple solution of activating OAUTH2 authentication in your client.

For me as Thunderbird user, it's as simple as changing the outgoing and incoming server details to STARTTLS and OAUTH2, after which you will be asked to do a one-time login to Microsoft using your email password,and an OUTH2 token will be added to your password string. This method of logging in has been in place for some time with the 'full-fat' Office 365 email product for some time, and it's well overdue that BT fixed the lamentable security on the @btconnect domain.

The problem with this is that the online storage capacity is limited to just 1GB, which is speedily consumed. Previously, with desktop Outlook, I used the feature to automatically delete each of my online mails 60 days after I had downloaded them, so I never reached that limit. Now that the simple mail protocols have disappeared I have no means of auto-downloading the mails directly to desktop Outlook, so I have set up a routine (in the browser-based version of Outlook) to automatically forward my emails to a parallel address "____.____@outlook.com" which can utilise the more secure protocols, which are then accessible on desktop Outlook.

I now use desktop Outlook to poll this "____.____@outlook.com" address and download them that way. But as there is no automatic pruning of old messages, I now have to log into my online Outlook, and use a manual process to keep the on-line store below the 1 GB limit. Very annoying, but it does work.

Governor John Carney created the Delaware Broadband Office to make sure all Delawareans have access to the full benefits of high-speed internet. Our job is to make sure all Delawareans have access to affordable high-speed internet and that they have the tools and skills to participate in our digital society.

Delaware is expected to receive over $100 million to bring Internet to All Delawareans under the Bipartisan Infrastructure Law. This funding will primarily be used to deploy high-speed internet infrastructure to unserved households. Funds can also be used on digital equity priorities such as addressing affordability, building digital skills, and increasing cyber security. To learn more about these broadband funding opportunities, review Delaware's Broadband Strategy.

Before you stop your current ISP connection, set up your new email address that is not tied to an ISP because once your old ISP turns off your service, your email box typically goes away. If your address ends in @charter.net or @att.net, for example, you will lose access to the ISP-specific email address when you deactivate your internet service. Why? Because you stopped paying them for service. So, before you say goodbye to your current ISP, you'll need to create a new email address with a neutral domain, one not tied to any ISP, old or new. For example, you could pick @gmail.com, yahoo.com, or another IPS-agnostic mail provider that works with any internet provider.

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