Hp Officejet Pro X476dw Mfp There Is A Problem With The Printer Or Ink System
Outi Foote
Problem with Officejet Pro X476dw. Receiving Error Code 0xc7140024. "There is a problem with the printer or the ink system." Also, once error message shows, the printer will not turn off using On/Off button. Greatly appreciate advice!
hp officejet pro x476dw mfp there is a problem with the printer or ink system
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In order to solve this issue, you'll need assistance from the HP Customer Care Team. Please call them at 1-800-334-5144 and let them know the printer, the serial number, and the error code. They will be able to help resolve the issue you are seeing.
I find this unacceptable, knowing that this is a know 'design/concept' problem from the beginning (see several complaints/cases) on the internet and knowing that we got the problem for the first time after 1 Year & 5 days of use (just out of factory waranty).
I had this same error code 0xc7140024 last week. After negotiating 3 different phone numbers and their corresponding operators I got through to a chap called John. Im not suggesting he was lying to me but his accent indicated a region of the world that I have never heard of a single person having that name but thats by the by. John was extremely helpful. Even though my printer X576dw was 5 months out of warranty he arranged a replacement that turned up the next day.
If you have this error code regardless of warranty state CALL HP SUPPORT. Ensure you are talking to the correct department business or domestic. It would seem to me (from the speed of decision to replace) that there is a design fault or randomly affected quality issue which is known to HP.
I have encountered this error periodically in addition to a more consistent error of 0x6100002D resulting in print jobs getting held in the queue. I can often pause and restart them from the computer (OS X 10.10) and the error may go away and the jop prints. Or I cancel the error message on the front panel of the printer and then have to restart the printing from the original software program on the computer.
I was an engineer at HP for 8 years, management has and always will be scared to death to admit that any product may have a problem (comes from the fact that most managers are no longer technical there). I was a loyal employee and still believe it's a good company with some problems with poor managers moving up the ranks. I have been trying to find someone internally that understands this problem and would tell me what the cause was and communicate a solution (I think there is a solution but they need to admit there is a problem to provide a solution and management is just too timid to do that).
I'm going to try my best to help and hopefully some people can communicate back to this string if the suggestions work as I don't have access to many Pro Xs with this problem. It is very important that everyone using these printers understand the importance of using a good inkjet compatible paper. Next, equally important is knowing how to remove and clean out the waste ink/duplex tray - this can prevent semi-dry gooey ink from getting back on the printhead (the printhead can be wiped clean by dropping down the quide just above the waste ink tray - I recommend using a distilled water or flushing fluid and getting a folded paper towel very saturated to wipe the printhead with gental pressure back and forth repeatably). These two steps can recover from ink smears better than the printer menu selection. This is not going to fix the reported problem but I think all of this is related.
After learning how to service the waste ink and printhead surface, you need to learn how to access the service menu to run a "printhead recovery." This sometimes recovers the dropped segments and run repeatably it may be all you need to know to recover dropped segments but it has not always proven successful with some installations I tried to help. I think the ink delivery system is challenged to keep all the prntheads primed (over time and during large print volume loads). Once the nozzles have been dropped it's not that easy for the ink to wet back out thru those nozzles so this may help. Find a strip of foam about 1/4" think and about 1" wide by about 9" long (long enought to contact the entire underside of the printbar). Wrap it with a couple layers of paper towel and dampen the surface that will contact the printhead surface with distilled water or better a flushing fluid. This does a better job of what the service sled inside the printer does, that is dry, to help get the nozzles to recover. If you do this correctly and leave it in a minute or so, you should see all 4 colors from each printhead on the paper towel when removed. If not the nozzles were not all recovered.
Here's my most radical suggestion. The ink flows from the cartridges down into the printbar at the rear of the printer. If air trapped inside the printbar is the root cause of the dropped segments and that is very possible then placiing the printer on it's back surface and running a printhead recovery should pump some ink up thru the bottom head up to the top head that is closest to the front of the printer. If the printhead design is similar to the old HP 10/11/12/88/940 printheads trapped air simply can not excape the printbar unless you do something like this. I have only tried this one time myself and it certainly seemed to help recover lost heads near the back of the printer (seems to have moved the air toward the top head which is the front head when back on the bottom surface).
I'm investigating more advanced recovery processes that involve removing the back panel of the pirnter and manually pumping ink thru the printheads but I'm hoping that is a last resort correct action.
The fact that just running a printhead recovery from the service menu sometimes recovers it (I suggest running it up to 5 times and if improvement is seen just keep running the 2 minute process until printhead is recovered or no improvement is seen for 3 consecutive reoveries (this just indicates you are wasting you time).
The good news is that this process only consumes about 1-2mL of each color each recovery so it's not a huge ink waste (the ink delivery system contains upwards of 50mL of ink so this may explain when it can take as many as a dozen recoverieis to reco ver the printbar.
I had tech support on my system tryin to fix the issue, after a few hours they said that if I cleaned the print heads with rubbing alcohol he gauranteed it would print after doing the manual cleaning on the printer a few times.
I ran the Clean Print head under tools 30 times after cleaning the print heads with alcohol a couple of times first. Then I waited a day and Vola it is printing and has had no issue for the past month now.
Below, is a list of some of HP's suggestions from the above link, as well as some procedures which are definitely NOT HP-AUTHORIZED. Some steps involve (minor) risk of damaging the printer if you're not careful, or don't follow instruction carefully.
Others perform this step with commercial inkjet cleaner formula. Some people use their own formula made of alcohol and original Windex. Best viewed on Youtube. Cleaning with anything other than water is NOT according to HP's instructions.
5. Remove the ink cartridges, then remove the printhead. Reinstall the printhead, and reinstall the ink cartridges. Note that HP's documentation states you sometimes have to do this 3 or even 4 times for it to take effect. You can see this in HP's documentation on their website about resolving this error. As shown on HP's webapge, and also a video hosted by HP.com . There are also videos on Youtube which show this.
6. Check the CMOS battery. Apparently a dead CMOS battery can cause this problem. I'd only recommend this for people who aren't too scared of taking things apart. It's pretty tight in the side of the printer where the logic (circuit) board sits. That being said, if you have steady hands, are patient, and can follow instructions, well, give it a try.
7. Some videos tell you to do what HP calls a Semi-full reset to fix this problem. A semi-full reset is a sequence of keys on the control panel that you press that resets certain information in the printer to original settings. This sometimes makes the printer "forget" cartridges dried up, ink was not recently pumped, etc.
However, I have scoured the Web and can't find any way to initiate a semi-full reset if you are stuck at the "ink system failure" error. If you are not stuck at that error, then a semi-full reset is well worthy trying.
10. Check the inside of the printer for spilled ink. This can jam things up or trigger sensors which are not what you want. I'm not sure what chemical to use to clean spills, but that would most likely be in the Youtube videos.
I had this exact problem with my HP5720 printer after I replaced two HP cartridges with new ones (old and new were genuine). Followed all suggestions to resolve. All without any success. Kept getting same error message. Needing to print one page, I put the used cartridges back in knowing they had minimal ink in them. Lo and behold! Error cleared. Reinstalled the new cartridges and all good! :)
solution 2: see this video. =VlKwGVq4.... but instead of using the aluminium chips i prefer cleaning the copper contacts with penny brite cleaner .[it worked for me , my printer was sitting idle for a long time and it damaged the contact surfaces.]. it is non toxic available on amazon. see the video you will understand. if cleaning the contacts does not help then you can try aluminium chips. but remember then you have to watch out for empty cartridges.
This method works I used the aluminum foil strips and the error cleared. I was able to get the printer heads to clean and perform the additional alignment procedures. The printer had not been used for 3+ months and had been sitting with 2 empty cartridges,
What size/type bit do I need to remove those two "screws" that hold the board onto the printhead? None of the bits I have seem to fit it (all too large). I'm sure I can order it from iFixIt, but need to know what I need first.
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