Ansible-ServiceNow integration

[zaldy...@gmail.com]

Hi Experts.

My setup is this: I have lists of playbooks for network devices (like traceroute, ping, etc). our ansible is not the source of incident to create ticket (we have other management system for that). if there is an incident, it will push to our servicenow. I want to know:

1. can ansible use the affected CI in servicenow and run the playbook (like traceroute, ping)
2. can servicenow pullout the playbook intended for network devices?

Hope you can help me.