F-secure Vs Bitdefender

[Jermale Kunstler]

Fora long time, the Bitdefender installer contained all the files needed. The developers decided to take the downloader route for customers with slow internet speed or inconsistent connections, to make sure their download would not fail, in browser.

Bitdefender is no longer supporting Internet Explorer. We've moved all of our default dependencies to EDGE, so if you have Internet Explorer as a default browser, you might not be able to see any content when clicking on a link from the product.

Having multiple antivirus programs running at the same time will not make your computer more secure. It may degrade performance and even prevent proper malware detection. We recommend using only one Antivirus Solution, since they can interfere with each other. They can start scanning the same files and processes at the same time which leads to loss of performance and system instability. This can have a negative impact on your computer. The symptoms may include but are not limited to: degraded performance, system crashes, and software errors.

In regards to Ransomware Remediation and the Thunderbird icons, this is valuable feedback for which I am grateful. I will forward your comprehensive review to our developers for further analysis. We always collect user feedback as it arrives in the Community and send it to our developers and product managers.

I had occasion yesterday to have to reinstall BDTS on my Dell laptop computer because, unlike my Dell desktop, BDTS had not updated the component build since October and no number of manual "Check for Updates" would lead to a component update. The signatures were up to date.

Like you, I was MOST annoyed when the BDTS reinstall app demanded that I uninstall my Malwarebytes Premium. I have used that for years (not registered in the Security Centre) alongside BDTS. I have the recommended exclusions in both programs and they have played very nicely in the same sandboxes for over eight years.

As a Bleeping Computer Malware Response Study Hall Instructor, I like to have layered security. Contrary to assertions made, in my view, Malwarebytes Premium is not a genuine anti-virus program. See also this link. Conventional wisdom is that it should run alongside a robust anti-virus application.

Like you, I believe that the user should be able to override that warning and proceed with reinstalling BDTS without the need to uninstall Malwarebytes Premium (MBP). I had to waste an hour getting BDTS and MBP uninstalled and reinstalled and then had to manually reconfigure MBP settings and recreate the BDTS exclusions in that program.

Once the BDTS repair installation was complete, I had the February component build, but so far BDTS is not downloading the latest component build to my laptop, which is 26.0.12.56 issued in March. I will monitor that issue for now. I might have to contact BD Tech Support if it does not resolve itself.

I think that all of us on this thread understand and agree that running multiple AV applications simultaneously is not a good idea. The suggestion was to allow an 'advanced feature/option' for power users to keep whatever application they want installed, and just show a robust series of warnings that it's the user's responsibility to ensure that multiple AV applications don't run simultaneously, which the user would need to accept/confirm/acknowledge in order to proceed.

P.S. The funny thing is, I previously had Kaspersky Internet Security Installed, and I asked on their forum the best way to 'disable' KIS while trialling an alternative AV product, and the official advice I got was to uninstall KIS. Maybe I just don't understand how deeply these things burrow in to the OS, but I was thinking it could be sufficient to simply disable the application in the Startup tab of the Task Manager (and possibly cancel some tasks in Task Scheduler).

Again, it's hard to be sure why Kaspersky gave this advice to uninstall KIS rather than disable it: maybe only because it's the simpler and more robust option that doesn't rely on a higher level of computer/Windows knowledge? Or maybe a disabled installation can still cause conflicts? [Rhetorical questions.]

So, just my thoughts from an average user. Even though an AV could be disabled during installation, aren't there still other background processes that could interfere with the proper install and later the proper functioning of Bitdefender? From my past experience on the old forum, members always had the best success with a complete uninstall of any previous AV, so much so that we even had a Pinned Topic of the most popular AV uninstall tools to help make things go more smoothly. Maybe BD is a different animal than some of the other AVs out there and needs that clean slate to install on and function properly. That may be why it has such an outstanding reputation as one of the best.

Back then (2013, 2014?) the BD mods finally did acquiesce that after a clean BD install, it could be considered to install and run the MB free version for on demand scan. Phil may remember that. So IMO, and from previous experience, uninstall (the need to) all the other AVs and let BD have a clean install, and if wanted, use the free version of MB as on demand, or use a on demand online scanner once in awhile? Again, I know Phil and others have differing opinions and personal experience, I understand that, but so does BD over the years in what's best for getting people up and running smoothly when they install BD AV's.

As there's a support article on it, I probably would have eventually found it myself if I'd searched for it. The general theme of this discussion thread, however, is around user experience, and I would argue that it shouldn't be so difficult that the only way to accomplish it is to search the support articles.

I hadn't mentioned it before, but one of the several reasons why I didn't want auto-renewal was that I was unsure whether a better deal might be available by turning it off and doing a manual purchase/renewal instead. After going through the process I can say that there's no longer any doubt, and I would again seriously question whether this is the kind of experience that increase customer loyalty.

But why would I click "Learn more" when there's already adequate information about the product functionality on the main "Solutions" page? Readers will expect to "learn more" about what has already been summarised. Offering totally different options shouldn't be hidden behind a "Learn more" button. There should be an additional link for each product offered on the "Solutions" page that says something like "Click for other subscription options"!!!

It turns out that the 1-year option is cheaper than the others (at the moment, at any rate), but I could certainly have saved by getting the 1-device option. (I do have a smart-phone, but don't really do much with it that would warrant advanced protection; it has free protection on it at the moment.)

Frankly the reason I left Kaspersky was that I didn't feel comfortable with the connection to Russia while Ukraine is under attack. Bitdefender seemed to have good technical reviews (and, by the way, a clear position to provide support for Ukraine, per www .bitdefender .com /ukraine). However, besides all of that, my user experience from the trial of Bitdefender did have some negatives (maybe I have high expectations, but is that so wrong?), and the purchasing experience has been worse, not better.

P.S. If BD is going to block 'new' users from posting links on the community forum, perhaps they could consider making an exception for (i) screenshots pasted in to the forum, and (ii) links to bitdefender .com . Especially for the latter case, what could possibly be wrong with allowing all users to post such links??

In regards to point no. 1, in most cases, new acquisitions from our website come with a substantial discount and the offers may vary depending on the campaigns in place. There might be a discrepancy between the trial-to-paid aquisition offers and other discounts available online, especially if the e-mail containing the offer was scheduled to be sent at a certain point in time and in the meantime, the online prices were changed, thus your assumption is correct.

The good news is we have already identified some improvement areas and we are working towards improving this flow and creating a true subscription experience for our customers. This means that, it is quite possible that the activation codes will no longer be required in the future, making things simpler.

This current activation process is a preliminary step in the migration towards a subscription model that can evolve in time and become even better and it will help us create a versatile product, which can satisfy a wider range of needs and demands.

Concerning the automatic renewal feature, as Gjoksi79_ wrote, there are several ways to configure your preferences. It all starts with the product page, where we have displayed a description of this feature and the cancellation e-mail address as well, as shown below:

After the order is placed, the subscription can be cancelled in multiple ways, not only through this e-mail address. As the Bitdefender products are not sold directly, but with the help of a trusted partner - 2Checkout, your 2Checkout customer account is created automatically when you first place an order through our page. This is a secured platform that centralizes all the shopping activity for the users who have purchased software or services from Bitdefender. You can use the account to:

Going back to the automatic renewal feature, its pricing is not linked to ongoing offers, discounts and promotions available at our official website or at different points of sale throughout our Partner Network and for this reason we are trying to offer our customers the opportunity to manually renew at favorable prices during the subscription period.

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