Hid-compliant Touch Screen Driver Windows 10 Download
Henrietta Naughton
So I have a Microsoft Surface Laptop 2, i5. I upgraded to Windows 11 about a month ago all was fine until I decided to install my graphics card update (Intel(R) UHD Graphics 620) through Intel Update & Install. Since then, I began to get a BSOD after I had put my computer to sleep a couple of times. The keyboard lit up and nothing would appear on the screen and after waiting over a couple minutes, the BSOD would appear as stop code INTERNAL_POWER_ERROR.
After googling the problem, I figured it is a driver error. I downloaded Outbyte Driver Updater and carried out a scan. It found numerous drivers that were not updated. So after updating them (and setting a restore point), I thought hey presto, all was fixed. But NO! What I realised was that my touch screen stopped working! I decided to carry out all the usual checks, restart computer, uninstall drivers, safe mode etc etc, but nothing worked. I did notice that once I restart my computer, my touch screen works, but not the gestures, such as Zoom in/out pinches AND after putting the head down of the laptop so it goes to sleep, and then turning it back on, the touch screen fully STOPS working.
I checked device manager and HID compliant touch screen driver was missing. Though there are two other touch drivers - Intel(R) Precise Touch Device and Koga Extended Touch Device. I found the HID compliant touch screen driver to be updated by Outbyte Updater so I tried to system restore to restore it back to before the driver was updated. Neither the Outbyte Updater or Windows could do a proper system restore, I do not know for whatever reason, whenever the computer restarts an error message said the system restore could not be completed. What is worse the BSOD still appeared after putting the laptop to sleep a few times.
After covering all the avenues I had googled, I came to the conclusion that I need to reset my laptop to factory settings. I did this, once with Windows 11, then again with to Windows 10 and then back to Windows 11, and each time the HID Compliant Touch Screen Driver was missing in Device Manager (I even tried show hidden drivers). I thought the drivers reset too following a full proper clean reset of Windows but i guess not! Now I also lost the restore points of Outbyte Driver before the HID touch was updated (Outbyte are going to get the worst review after this!!)
So currently I am with no touch screen unless I restart my laptop and until I close the lid and put it to sleep. And if I do that a few times, my keyboard lights up but screen remains black and I eventually get the BSOD INTERNAL_POWER_ERROR come up and restarts my computer. I have screenshotted a picture of my device manager showing hidden drivers for someone to help.
I have also done Scan for Hardware changes on device manager - nothing. I have done the Windows troubleshooting as advised online and different forums - nothing resolved or picked up there. I have done Windows Update - nothing. I have reverted Windows Update - nothing.
I have also tried to download touch screen drivers from the Microsoft Catalogue and even The Surface Laptop 2 Drivers and Firmware on the Microsoft website but to absolutely nothing solving my issue. Is there any way to download the HID Compliant Touch Screen Driver separately? I keep seeing the same answers online as above - I need something different. I need a solution. Please can someone help!! Can I just put it out there, yes I absolutely sure my touch screen was working absolutely fine before because I would use it every single time! I wish I had never updated my drivers!!! I need new methods or solutions please!!
I'd advise you to reset your computer, keep Windows 11 and download only what's missing in Device Manager or go to the motherboard manufacturer website and download it's appropriate ones. NEVER use those drivers download tools (e.g. Driver Easy, Driver Booster) because they often cause more harm than good.
As for the Windows 11... Do your manufacturer offer drivers in Windows 11? Might be a safe choice to stay in Windows 10 until it does or the O.S. becomes more stable. My experience is that there is little to none compatibility issues, but it's hard to fully understand the scope one driver or another might interfere on your system.
My keyboard, touchscreen and touch pad stopped working. After extensive research on the issue, I managed to work out Keyboard and Touch pad by disabling intel integrated sensor in device manager but Touch screen is not working. I followed the advice from the HP Forum regarding the issue. My computer is completely updated and I have run the HP Diagnostic Tool. I uninstalled the hid-compliant touch screen driver (which was hidden in Device Manager), and restarted the computer. The driver never reinstalled. and is completely gone. Now the ELAN EzTouchFilter says "This device cannot start. (Code 10). A request for the HID descriptor failed". Where can I download the driver? I am very frustrated. Please help.
As in my previous post, I have an HP Envy x360 Convertible laptop 15-cn0xxx, product number 4HH53UA#ABA with Windows 10 Home 64-bit. This information comes directly from the HP Support Assistant. Please help me find this missing driver so I can reinstall it. I am unable to use the touchscreen.
Thank you. I have completed all of your suggested steps prior to sending my support request. I did it one more time since you suggested it and the HID-compliant touch screen driver is still missing. All the HP and Window updates are up-to-date and I do not have any operating system issues. My computer is completely up-to-date. The touch screen driver is still missing. Can you please just tell me where to download the driver? HPSA is not finding an issue and I am tired of going in circles. I find it odd that it is so hard to find and download this driver. Please help!!
Trying to update my touchscreen driver for smartpen (stylus) compatibility, i accidentely downloaded and launched the wrong driver (sp74835). The later is ment for a Spectre 15-ap000 x360. The installation failed and i lost all touchscreen functionnality after that.
In device manager, HID-compliant touch screen is missing and therefore i cannot update the driver. Is there a way i can re-install the touchscreen diver. A system restore doen not work for some reason.
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That was exactly what I was looking for. Unfortunately it did not solve my problem. The driver I installed by mistake(sp74835) probably left some scars that leave the actual touchscreen device unsupported. I feel my only solution is going to be a full reset of windows, but I really don't feel likeinstalling all my software again... If anyone has an other idea, I'd be glad to try it.
Follow this video for a fix to hid compliant touchscreen, after i restarted my laptop it didnt seem to work but then hp seemed to come alive with updates, restarted again after the updates, i am now typing this from my touchscreen, hope this helps
I wanted to know if you had somehow fixed your problem. It happend to me the exact same thing, trying to install the pen and then losing my touchscreen all together. I already spoke/chated with 4 Hp assistants and done everything from troubleshooting steps and I also did a hard reset (a sort of reinstalation of windows) and updated my bios, and still nothing. My touchscreen is not working, is not seen by the system at all, nowhere. I have a Spectre 360, model 13-4116dx. The last Hp assistant told me I probably have to change the display, but i'm sure the display is fine, and is a software problem.
Thank you for the reply. Since I installed the wrong driver another driver keeps popping up even if I try to uninstall it. It is called "I2C HID-device" and the HID compliant touchscreen driver is being hidden because of it. It keeps showing up after I restart my PC. I tried to reset my PC but it also gives me the error "there was a problem resetting your PC. no changes have been made".
It's recommended you reconnect this hardware device to the computer to fix the issue, however, considering it's a laptop and the part may not be inaccessible, I suggest you update the BIOS, wireless card, and the Chips Click here to find and install it.
My hid driver did not respond after following suggestions. Purchased recovery USB. During loading software, after a complete wiping/auto clearing software, computer failed to load software due to hid issue. I suspect loose touch screen connector or hardware. Cannot load operating system because loading halts on hid error. Who can I contact to resolve this issue? **Bleep**
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Had independent repair center listed by HP look at hardware connections inspection for loose connections and burn or broken cabling...no problems. They uploaded Windows 10 pro. Touchscreen did not work. I reloaded HP BIOS, no improvement....frustrated. Possible hardware touch screen failure?
Are you seeking a guide for HID-compliant touch screen driver download or update? If yes, this post should not be missed. This post from MiniTool Partition Wizard details how to download and update the HID-compliant touch screen driver on Windows 10 and 11.
How to update the HID-compliant touch screen driver? You can update the driver using Device Manager or Windows Update, and the steps are the same as the steps to download the driver using Device Manager and Windows Update.
I have tried searching the forum for an answer but did not find anything for the Ubook Pro N4100. After a windows 10 update the only thing that seems to not be working correctly is the touchscreen. There are no yellow exclamation marks in Control Panel.
Any help would be appreciated.