Quicken 2008
Fernando Capelle
I experienced several quicken issues on the Friday before New Year's and had to reset several of my accounts. All are working but one. I have two Chase business accounts - a business checking and a credit card. Both are activated for downloads. The checking account works fine. The credit card account hasn't downloaded new transactions since the 12/29 and it also does not show an online balance on the screen. I have reset and deactivated the Chase accounts and re-added them several times and the situation does not change. I have supervalidated my database. Nothing has helped. I don't know what to do next. I have considered just deactivating the credit card and then re-adding it as a new account rather than linking it to the existing account, but not sure what trouble may ensue. Please help.
There is a known issue with Chase accounts missing transactions/not downloading. If you haven't already tried the troubleshooting steps in the Community Alert, I would recommend starting by following those steps.
It's been about a year and a half since a few of us had a discussion about Web Sync potentially being a root cause for data integrity issues in Quicken. Recall the missing or corrupt paycheck issues back in R39. I'm wondering if 18 months of updates might have improved or resolved issues that were contributed to web sync.
Like many of you I have had Quicken for well over 20+ years. I've tried Quicken Cloud and Mobile sync. Unfortunately, it has failed every time by corrupting my Windows desktop file. As pointed out I just quit trying because I don't think the Mobile or Cloud developers truly understand the data integrity requirements of a complicated data base and old data base architecture that Quicken uses. I am an Android Phone user (currently on a Pixel 7) and the Mobile app continues to corrupt my data file. It seems MAC and IOS users do significantly better than Windows and Android users even though the dominant user population is Windows users. I go to the Google Play store periodically and this forum to see if there has been any quality updates to resolve the synchronizing problems and so far the answer is no. I'm surprised Quicken leadership doesn't view the comments in this forum, the r/quicken forum, or the ratings on the Google Play store site for Quicken mobile and invest into resolving the sync problems.
Here is how I see it. Web Sync first came out in Quicken 2010. From day one it corrupted data files. At the beginning it was corrupting almost everyone's data file (it didn't even go through beta because the server wasn't ready at the time, and they released it without user testing as soon as the server was available).
There isn't a SuperUser here that would think to use it for anything other than testing. And by that very nature, it means that none of us that frequent this forum can actually tell you if it is still corrupting data files or not.
For some folks it works great, for others it is like a puppy that is not potty trained yet and it dumps all over their data file. A user won't know which group they are in until they try it, just make a backup of your data file before even thinking about turning it on.
Given @Austin@ 's input I would like to clarify something in regard to my feedback. I was talking about when using Quicken Windows (note this post is in a Quicken Windows thread). Quicken Mac seems to be completely different. I don't have Quicken Mac, but just judging by the feedback in this forum, I have seen very few Quicken Mac Sync complains, and never any "data corruption".
I'm asking about the mobile sync option due to being on the go so much and not liking a lot of transactions stacking up on me. It gets old constantly playing catch up when I get time to sit down in my home office. I've considered moving to an online solution as several friends have done in recent years, but I've stuck with Quicken mostly for the more detailed investing features and overall financial consolidation. As online financial sites have gotten better I'm rethinking this and wondering if I should just move to an online finance management site (e.g., could be simplifi) and do a simple broker sync to get at least a top level rollup for a total wealth view.
@AlexisoftheShire Thanks for the input. A current experience like this is what I was wanting to hear. Unfortunately it indicates no improvement from issues described above and in the past months/years. I'm with you on being surprised Quicken leadership hasn't made it a point to resolve this issue. What's being described here is worse than not existing at all in that it is leading users to corrupt their data believing it's on par with other mobile online tools.
It's kind of like having your pension frozen. In that moment, the "anchor" is gone and you can become a free agent to go elsewhere if you choose. Not having a working mobile solution is certainly pushing me open the aperture to see what else I can move to in order to get a mobile app solution for all finances + investing.
Just today I'm not able to run one step update. It starts after I enter my password, then says "processing data" and then disappears. My subscription just renewed. I'm a long time user and I've never seen this before.
Hi Anja, Success! Your tip reset the app, but then I needed to re-add the accounts. I had manually downloaded the transactions, so it couldn't do that. So I took care of those. I still had trouble with 1 account, but when I clicked on the cc-800 error link I got to a page saying I need to deactivate the broken account, and then re-add it. Ta-da!! So it's all good now, and I think I learned some good stuff.
Quicken stays open; it's just the one-step-update that's not working. After I click on one-step-update I enter my password, then the updating accounts window appears. It says "data processing" for all the accounts for a few seconds and then the "data processing" window disappears. It starts the process but fails and I'm looking at my registers again. Again, Quicken remains open.
If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
10 tries later I've got all my accounts, but as new, duplicate accounts; instead of 4, I have 8. They did not link to the existing accounts, they just added themselves as new, duplicate accounts. Very frustrating.
I started by backing up quicken as you suggested and will go back to that backup now, and try again. But the program says, the c-800 error can occur if you restore from backup. Great. Wish me luck, I'll get back to you. Thanks for your time.
Thank you forreaching out on the community and telling us about your issue. When it comes to moving from an older version to a newer one there are steps that you need to take to move your file to a more recent version of quicken. The article down below goes through the process of moving to a newer version of Quicken. You'll have to convert a couple of times over depending on which version you're looking to use.
quicken.com/support/how-and-when-use-intermediate-version-convert-older-versions-quicken
As it goes for a web based option Quicken is still primarily a local disk based program. We do have another program called Simplifi that is web/cloud based that does behave similarly to Quicken. It doesn't have all the tools that Quicken has so depending what you're looking for it may not be the product for you. It also does not let you bring your Quicken data over as well so you'd be starting fresh with a new file. If you would like to look at Simplifi I'll leave you a link down below.
The main data file ends in .QDF. All Quicken versions prior to QW2010 store your data in a series of files all sharing the same filename but with different extensions like - .QDF .IDX, .QEL, .QPH and all 4 of those files were rolled into a single-file .QDF starting in 2010.
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