Password recovery?

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Olaf Geibig

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Oct 26, 2017, 5:26:36 AM10/26/17

to Anki DRIVE Android Group

Does anyone know how to recover the password on an Android device? Unfortunately I had to hard reset my phone and now I don't know my password. BTW, will my driver be restored after I log in on a fresh install?

tiker

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Oct 31, 2017, 11:17:23 AM10/31/17

to Anki DRIVE Android Group

If your account was setup to synchronize with Anki's servers then it'll be the same login & password used at anki.com website. Use the "forgot password' link from the site with your email address.

Your information should be restored but Anki has had some issues recently regarding this.

Sharon Rylander (ANKI)

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Nov 2, 2017, 12:08:54 AM11/2/17

to Anki DRIVE Android Group

Thank you @tiker!

p.s. Accounts should always be restored properly. If you have any issues, please contact Customer Care at support.anki.com!

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