Device listed as compatible but having issue downloading the app

Xaras VII

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Dec 7, 2017, 8:23:20 PM12/7/17

to Anki DRIVE Android Group

Looking to give overdrive as Christmas present to my eldest. I bought a moto e 2nd gen phone as it is listed as fully compatible on your site. Google store says this device is actually incompatible with the app. It's running Android 6.0 --- could u give me some pointers as to how you got the app working on this model please.

Best Regards

Xaras VII

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Dec 8, 2017, 4:15:05 AM12/8/17

to Anki DRIVE Android Group

I have also tried downloading the app for unsupported devices - but get a message "error parsing this app".

Any advice would be gratefully appreciated

Xaras VII

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Dec 12, 2017, 8:19:54 AM12/12/17

to Anki DRIVE Android Group

Is this forum being monitored anymore? if not could someone point me to the right site to ask for help please?

Sharon Rylander (ANKI)

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Dec 12, 2017, 2:58:05 PM12/12/17

to Anki DRIVE Android Group

Hi Xaras, Normally this forum is "self-moderated" by owners of unsupported Android devices, but I usually scan at least weekly as a backup. Definitely a unusual issue. Given that you have a compatible device, you are eligible for Anki Customer Care support. Options on how to reach them are found here: support.anki.com. I'll give them the heads up.

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