Issue with Anki Flashcards maker - Sent via Justuseapp

62 views

Skip to first unread message

Amina Taousser

unread,

Sep 28, 2022, 11:03:12 AM9/28/22

to public...@ankidroid.org

Hello Anki-Team,

I am a user of the paid Anki app and have it on my iPad. To install an add-on, I now want to sync my Anki on the laptop. Unfortunately I forgot my password and the Anki support website tells me that there is no account at this address. However, it exists, I am sure.

I do not know how to solve this problem, what can I do?

Thanks in Advance

With kind regards

Amina Taousser

snowtimeglass

unread,

Oct 9, 2022, 11:23:56 AM10/9/22

to AnkiDroid

Hello,

You are a user of "AnkiApp"? If so, the account you mentioned isn't related to our Anki ecosystem. The account doesn't exist on AnkiWeb. The following article might be helpful for you.

AnkiApp is not part of the Anki ecosystem

Your account probably exist on AnkiApp web, and you can reset its password there.