That's very strange that restoring from backup on the device does not work.
If you are sure that AnkiWeb contains the data you want, then I would go to Settings --> Advanced and toggle "force full sync" on your next sync, then carefully read the prompts in order to get a full sync down to your device / keeping the data from AnkiWeb
After you have done the full sync from AnkiWeb to device all your
data should be there
When I try to restore from backup, it says importing collection, then nothing happens. I can access my backup on AnkiWeb: it is up to date. What can I do to get the backup to put the words back on my phone, please? Android 5.1.1Thanks.
You received this message because you are subscribed to the Google Groups "AnkiDroid" group.
To unsubscribe from this group and stop receiving emails from it, send an email to anki-android...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/anki-android/b60cc50e-9968-4290-b4bc-e868ec929064n%40googlegroups.com.