Ankidroid reports "a problem"

[da...@aeolia.co.uk]

For several weeks now, when I open or return to Ankidroid I get a message saying "Ankidroid has encountered a problem; a report is being sent to the developers..."  But apart from this message, I am not aware of any problem with Ankidroid.

I am running AnkiDroid 2.15.6 on a Samsung Galaxy Tab A (8.0", 2019).

David

[Mike Hardy]

Hi there! Could you perhaps try one of the newer alpha versions to see if the issue still happens? You can install a parallel (.A) release side by side with your current install (though only running one at a time...) to see if it's fixed?

https://github.com/ankidroid/Anki-Android/releases/

If not, then we'd love to see the crash UUID as that anonymous ID is the only way to query for a crash dump, and that's what let's us zero in on the issue and fix it.

https://docs.ankidroid.org/help.html

Cheers!

-Mike

--
You received this message because you are subscribed to the Google Groups "AnkiDroid" group.
To unsubscribe from this group and stop receiving emails from it, send an email to anki-android...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/anki-android/9b04151f-0c02-4c86-a6c3-cbe0d4849f82n%40googlegroups.com.

[da...@aeolia.co.uk]

Thanks for your response.  As I said before, there is no actual "crash" of AnkiDroid: it seems to behave completely normally apart from throwing an error message at me.  But here is the latest Debug Info:

**************

AnkiDroid Version = 2.15.6

Android Version = 11

Manufacturer = samsung

Model = SM-T290

Hardware = qcom

Webview User Agent = Mozilla/5.0 (Linux; Android 11; SM-T290 Build/RP1A.200720.012; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/99.0.4844.73 Safari/537.36

ACRA UUID = 9f12830e-740b-4b23-b550-a43a0a6666b8

Scheduler = std2

Crash Reports Enabled = true

DatabaseV2 Enabled = true

**************

David

[Mike Hardy]

Hmmm - no reports under that installation ID. Do you have crash reporting enabled in settings (advanced settings, I think)?

Did you try a parallel install of the latest alpha? I understand it's not the most urgent thing since it appears to work correctly afterwards, but that's a bit worrisome to me, it shouldn't be doing any sort of crash/work dance, it should be work/work/work/etc ;-)

-Mike

To view this discussion on the web visit https://groups.google.com/d/msgid/anki-android/278441a9-217f-4dee-b033-c56cc5b8b978n%40googlegroups.com.

[da...@aeolia.co.uk]

I always shut my tablet down at night.  When I switched it on this morning, I got the "AnkiDroid has encountered a problem" message before I had even launched AnkiDroid.  This makes no sense to me!

Since then, as requested, I have also installed AnkiDroid 2.16alpha52.  This too produced the error message immediately it was launched but, like the standard version, it seems to work perfectly normally in every other respect.

I hope you can deduce something from all this strange behaviour!

David

[da...@aeolia.co.uk]

Today I had an alert on my tablet, saying that there was a battery issue.  When I went into "Device Care" to investigate, it said "Battery issue detected - AnkiDroid - Frequent crashes" and offered me the opportunity to put the app to sleep.

Needless to say, I have not put AnkiDroid to sleep because I use it a lot.  And as I reported previously, the app seems to behave impeccably apart from somehow causing "AnkiDroid has encountered a problem" messages, and now this latest warning!

David