Can't login in AnkiDroid to AnkiWeb account

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nuta.pa...@gmail.com

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Jan 20, 2017, 6:26:32 AM1/20/17
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I can't login to AnkiWeb account though my credentials is definitely correct (can login on website or desktop Windows application). I'm using latest version (2.7 as 2.8 is not yet available at this time) from Google Play on Android 6 (Honor 5c).

Is there anything I can do to troubleshoot the issue?

Eginhard

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Jan 20, 2017, 6:38:13 AM1/20/17
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Is the error message that your username or password are incorrect? Then that will be indeed the case, try typing your password into the username field to see that you have actually typed it correctly and is the same as you use otherwise.

If the error message is different, please let us know.

On Jan 20, 2017 11:26 AM, <nuta.pa...@gmail.com> wrote:
I can't login to AnkiWeb account though my credentials is definitely correct (can login on website or desktop Windows application). I'm using latest version (2.7 as 2.8 is not yet available at this time) from Google Play on Android 6 (Honor 5c).

Is there anything I can do to troubleshoot the issue?

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nuta.pa...@gmail.com

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Jan 20, 2017, 6:49:02 AM1/20/17
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Hi! Thanks for the answer and sorry for noise, the problem is solved now as I simply changed the password on the website. It's strange because I definietely correctly typed the password (I tried what you suggested to that is correct and the same password worked on web and desktop). It seems the issue is on the web side.

Thanks for the help!

пятница, 20 января 2017 г., 18:38:13 UTC+7 пользователь Eginhard написал:
Is the error message that your username or password are incorrect? Then that will be indeed the case, try typing your password into the username field to see that you have actually typed it correctly and is the same as you use otherwise.

If the error message is different, please let us know.
On Jan 20, 2017 11:26 AM, <nuta.pa...@gmail.com> wrote:
I can't login to AnkiWeb account though my credentials is definitely correct (can login on website or desktop Windows application). I'm using latest version (2.7 as 2.8 is not yet available at this time) from Google Play on Android 6 (Honor 5c).

Is there anything I can do to troubleshoot the issue?

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To unsubscribe from this group and stop receiving emails from it, send an email to anki-android...@googlegroups.com.
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