Syncing error, Type: 423

Jojola, Walter

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Oct 13, 2021, 2:22:05 PM10/13/21

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Hello! I have been using Anki on my computer for about a week and so far, I am loving it! I was wanting to put all my flashcards on my phone as well but every time I try to start the app it just shows up blank. I signed into my Anki web account, and I continually receive the Syncing error, type: 423. I have confirmed my email address and I can access the Anki website and view all my decks, but I cannot access the decks on my phone for whatever reason. It also says it will send me an email to confirm my email address, but I never receive anything. Could you help me resolve this issue? I am not sure what more I could try to do.

Mike Hardy

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Oct 13, 2021, 2:22:46 PM10/13/21

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Hi there! Not sure what's going on but our best syncing help is collected here:

https://github.com/ankidroid/Anki-Android/wiki/FAQ#sync-is-not-working

On 10/13/21 12:55 PM, 'Jojola, Walter' via AnkiDroid wrote:

Hello! I have been using Anki on my computer for about a week and so far, I am loving it! I was wanting to put all my flashcards on my phone as well but every time I try to start the app it just shows up blank. I signed into my Anki web account, and I continually receive the Syncing error, type: 423. I have confirmed my email address and I can access the Anki website and view all my decks, but I cannot access the decks on my phone for whatever reason. It also says it will send me an email to confirm my email address, but I never receive anything. Could you help me resolve this issue? I am not sure what more I could try to do.

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Jeremy Walker

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Apr 6, 2022, 5:43:13 PM4/6/22

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I ran into this issue too. Specifically, on Android I kept getting the weird "Syncing error, type: 423" error.

I fixed it by logging into the web version of Anki and verifying my email. It will send you one and you click on the link to verify it.

After that, I could sync again. I think it's just a poorly worded error?

vivek cs

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Aug 7, 2022, 3:27:43 PM8/7/22

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I have the same error on the desktop ubuntu 20

Jon Davies

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Aug 17, 2022, 10:12:42 AM8/17/22

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Looks like this is caused by not having verified your email address - and a subsequent issue with media file security.

Log in to ankiweb, and you should get prompted to verify your email. Then resync from desktop/mobile anki. That worked for me. Good luck.

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