Wifi Password Change Telstra

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Dagny Westall

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Aug 3, 2024, 4:53:08 PM8/3/24

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I'm just recently added the DumaOS to my Telstra Smart Modem Gen 2 with Telstra but for some reason the username and password whilst I'm connected the wifi is not allowing me to connect to DumaOS IOS app, it just says "cannot connect to server". What is the solution around this?

I've been in contact with Telstra and they are saying that my modem is only applicable with your BETA and because my app is alpha that could be the problem; could you confirm whether this is accurate or not?

No that isn't the case but I've just looked at some of our internal communications and I can see it is an issue on the current version of the public app, we have already deployed a fix to our test version which has been confirmed as working by Telstra so shouldn't be too long until we can push the fix to the app store.

I'm using version 1.0.1 of the DumaOS app on Android and can login fine ? did you happen to change you LAN address range by any chance and that's why you cannot login as the app might be trying to find 192.168.0.1 but it can't?

Hi Mannrs, thanks for getting in contact. Yes I can access the web interface via the backend of my modem. My question to the Telstra team was whether I had the ability to access the application e.g. DumaOS outside of the house when I'm not on my Telstra home internet or does it only work when I'm directly connected? They couldn't give me a direct answer to this either; so if you could that would be super helpful!

I haven't changed anything, I left everything as it was because I didn't want to make things too complicated and why fix something that isn't broken LOL I might try it on android and see if that works since I have both devices at home and let you know when I have an answer. No change on my Samsung S10+

@Jonnyboy0022 Thanks for posting the picture, I can see that you're on the Arcadyan build which is currently in Alpha and does not have support for the mobile app just yet. If you're interested in taking part in the Arcadyan beta then you can post here for tjw to add you. -lh1000-arcadyan-open-beta/?do=findComment&comment=266195You wouldn't be able to access the app when you are outside of your home, you would have to be directly connected to the modem. Game Optimiser is in beta (Technicolor) & alpha (Arcadyan) essentially and the mobile app is in Alpha, it just represents their individual states of development but they will work together.

Good to know: When you get a new Telstra Smart Modem, if you change the Wi-Fi name and password to be exactly the same as your previous Wi-Fi network, all devices will automatically connect to the new network.

At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia.

I'm in Australia and use Telstra because of my location. So mobile app nor the will take me to my messages and the Nighthawk is telling me it's full of messages. It can't possibly be any simpler when it's "admin" and "admin" The username is already in there and I dutifully tyjpe in "admin" for a pass word and it just keeps on telling me to enter a correct password.

Same device here, and its a user interface thing that caught me up too.

Type in the password, and hit enter 'Before!' clicking the Sign In button.

When you hit enter at the end of the password, the Sign In button will change colour, and that's when the button is live.

Why would I reset the Router? The problem is the same at every login, regardless of whether the M1 has just been switched on, or has been running for hours.

As I said, the solution is to hit enter at the end of typing in the password, at which point the Sign In button becomes live and can be clicked.

Just got a Nighthawk M1 LTE Mobile Router off eBay for use whilst travelling. It is branded Telstra (Australia) and is unlocked. Inserted my AIS (Thailand) 4G SIM card and it seems to work fine. Computer and phone can connect OK. When I use the router power button to scroll screens it displays a username and password (on the SSID screen).

Downloaded the Netgear Mobile App on my Android phone. Not able to get past the sign-in because the app does not permit me to change the Username from "admin". I tried using "admin" with "attadmin" (but I guess that only works with devices bought through ATT in USA). Also tried "admin" and the password stated on the SSID screen. No good.

There are lots of post on how to connect your Arlo cam directly to a Wifi router using port forwarding but they always seem to miss some details and it took me days to figure this out so I decided to write a detailed post incl. screenshots (see image attached to this post at the bottom, kind of hidden but there ... and apologies for the single meshed up screenshot but Arlo does not allow upload of multiple images).

Step 2: Go to the ADVANCED section, top right, then then the DEVICES section ... you will get a list of devices connected to your network, you need to find your Arlo cam here and note down its IP and MAC address ... if you can't find it, sorry, there is no easier way than to switch the camera on and off and keep checking this list to see what changes (stupid, I know)

Step 3: Go to the LOCAL NETWORK section and set up a static lease for your Arlo cam by assigning the Arlo MAC address a static IP address (use whatever you noted down in the previous step, no need to change details) ... means your Arlo cam will keep the same IP address ... otherwise this can change and then all the settings break

Step 4: Go to the FIREWALL section and for the TCP/UDP protocol open ports 443 and 80 for your Arlo cam ... by setting the destination IP for these rules to the IP of your Arlo cam ... you might need separate rules for separate ports ... if that does not make any sense to you compare the settings and values in the various screenshots, should start to become clear ... I found this on wasn't event provided by Arlo

Step 6: Restart your modem in the MODEM section, top left AND delete and re-sync your Arlo cam, how to here -do-I-factory-reset-my-Arlo-wire-free-camera or just follow the prompts in your mobile app - IMPORTANT, do not leave this out

That should do it, good luck

Ports 80 and 443 don't need to be forwarded to the cameras, as the connections are always established from the camera to the Arlo cloud. And in general, you shouldn't forward ports unnecessarily - if you do, you can open up your home network to attacks.

Note there are some enterprise firewalls that block outbound (camera->cloud) traffic by default, and with those firewalls you do need to open up 80 and 443 to the Arlo devices. But you don't need to forward inbound traffic.

@cbartens There are post about problems setting up Port Foward for Local storage to view away from local network but not setting up the cameras itself and standard operating of cams. I never saw one about setting up a camera. Are you sure you are not mixing up the two?

Now technically the Wifi router only blocks inbound requests so technically you are right the Arlo Cam should be able to communicate outbound and send video to the Arlo cloud ... but what if the issue is before that? I mean I could not properly register my cam on the app no matter how often I reset it ... so maybe the port forwarding is only required to get over that initial hurdle and once that is done it can be turned off!? Surely during registration there is some ping from Arlo.com inbound to the cam ... if that gets blocked what then? I will test that when I have some time

There are plenty of folks who have had issues on-boarding their cameras, though generally port forwarding has not the solution. I haven't had time to review all your links, but it appears that forwarding didn't help on the second one (included in the quote above).

This appears to be an issue with the discovery protocol they are using not working reliably on the wifi network - hard to say for sure, since nothing here is documented. Whatever it is, it needs some development attention.

The forwarding applies to unsolicited inbound traffic - your router knows the incoming IP from the packet header, but not the domain. It can try to determine the domain from the IP, but the result isn't that reliable, especially with cloud-hosted servers. Those reverse lookups can easily end up giving you a Cloudflare or AWS domain, even if the servers are run by Arlo.

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.