Couldn 39;t Reset Password

[Rolan Sacco]

Aftertrying to sign in again and again and again and again and again and again, I decided that perhaps I can get some help from the support community - because trying to sign in again doesn't seem to be working. I have another Mac that logs in without a problem. I am using a Windows machine to post this discussion without trouble.

I had exactly same issue and searched the web. The answer is two-fold: a) in order for the machine to check your Apple ID with the Apple servers, it needs internet. But before youre logged into your Mac, the internet connection wont work if it's via wifi. Solution is to either connect an Ethernet cable (which I didnt have) OR to ignore the screen with you Recovery Utilities options for a moment and look for the grey wifi symbol in the upper right hand corner (on my screen it was). After trying my Apple ID for seemingly endless times, I simply clicked on the wifi symbol - and voila, I was allowed to select my router, was able to put in router password, connected to the internet, and THEN when I tried my Apple ID again, I was finally able to reset my lost password.

I have a clue about this failure. When I ran resetpassword via terminal, there are some logs with lots of warnings. The moment in which I submit my Apple ID and password, this warning appears at the terminal window:

I had the same issue. Once I connect to the internet (top right hand corner of grey screen), I was able to use the Apple ID to sign in and the problem was resolved. So you need to be connected to the internet.

As some people mentioned here, if you try using Apple's support, they'll say something like "This error was not supposed to happen, it's impossible, it just doesn't happen, you've gotta keep trying until it works", and stuff like that. So, they don't have the slightest idea why that error keeps occuring.

My last unsuccessful attempt was trying to hack my hard drives via brute force, but after several days without a result, I finally came with the idea of trying to reset my password from another Macbook Pro (mine is from 2011, the one I used to reset my password is from 2014 and has all OS updates). In other words, I took my hard drive from my Macbook Pro, put it in a hard drive enclosure with USB interface, plugged the enclosure to this 2014 Macbook Pro, and tried to boot from that hard drive (restarting the system and holding the option key until the system asks us to choose a hard drive to boot from). I've tried some passwords until the system suggested me to reset password using the Apple ID, and followed the instructions(a wizard opens, then asks the reason why you can't log in with your password, then I chose "I forgot my password", etc). And it worked, without the errors I've reported.

So, in other words: if you have an old Mac and forgot your password, it seems that the solution is to remove your HD from that Mac, put it in a HD Enclosure, plug it in a Mac that is new and has everything up-to-date, restart it with the option key pressed, choose that HD, and then follow the "reset password with my Apple ID" steps.

One of my team members was having trouble getting into Jira, couldn't remember his password. He tried to reset it and got this message. "Something went wrong while attempting to change your password. Please try again." It keeps doing that.

We're having this issue now as well. Using the Cloud version of Jira, I attempted to change his email by 'suggesting a change'. WHen he received the email and tried to change his email he got the above error messages. He has tried in different browsers along with going incognito and no extensions. Worst case is we create a new user but that's last resort.

Hello everyone.

I have a problem with the password reset.

I have passthrough configured with Active Directory. The login works correctly, but when I want to do a password reset I receive the message:

First things first, is the user configured on Iqservice/Source have the correct access to change the password?

Is only with specific user? is the access limited by the OU?

On the Iqservice side, enable the debug with IQservice.exe -l 3 and try to reset the password again.

Hello @ipobeidi

The problem is that the option to enter a new password in the interface does not even appear to send the request to IQService. After entering the code that Sailpoint sends to the email for the reset, a message appears saying that it could not be processed.

It should be noted that the step to set a new password appears when I configure another source as passthrough in the profile.

I have a 4th gen Tablo and forgot my password. I have used the forgot password key and am not getting a verification code to reset. I have looked in all the folders in the email. I know the server was down. Is this still being worked on?

This just happened again and fortunately with a customer that I already have a relationship with. He created a new account. A couple hours ago when I saw him at the time he scheduled, I asked why he created a new account and he described the problem exactly, including not being able to reset the password.

Now I am pretty much questioning my entire reality and I need to verify if I even have this issue of user accounts becoming corrupted for no reason. I thought we were getting a different error message than you get when entering the wrong password.

I understand that this has been discussed before. So I'm sorry if I repeat, but I've just not found anything that replicates exactly my issue, and not found a solution yet (other than throwing the thing in the bin and losing all data anyway!).

Tried the 'Force Firmware udate' on the PC, changing the INI file and using the Debug option, as described in some posts. No luck. Still needs an admin password. Keep trying the default 'password' with no luck.

ok, just thought I'd feedback now I've got it working again, should anyone else be finding the same problem. Yes, it DID require booting in EM mode & updating of firmware. But this was NOT the quick & easy process I'd hoped. At least it wasn't for me anyway. Also, this in itself, didn't resolve it. But I needed to do this stage before I went further, to kind of try the 'easy' steps first...

One thing to note I use a Mac, but I borrowed a PC in order to do this. I just got the usual tech support 'unggh' sound when I mentioned OSX! My advice don't even bother trying to resolve this on a Mac. Not worth it.

And if Buffalo Tech are looking on, the lady who helped with my case # 135685? was polite, patient and VERY helpful. Most importantly, she talked me through every step and re-assured me (as much as she could) that she'd never lost any data doing this. This was a real worry for me.

Please note it can take a number of attempts to bring the unit to EM mode (approx 15-20). Once the unit is in EM mode it will be displayed as such in the NAS Navigator software (firmware will show as ---)

- Power the unit down (disconnect the power by pulling out the power cable while the unit is ON).

- Reboot it, if the power led is still flashing more than 75 second's from the start, disconnect the power and retry.

- Do this until the unit's power led is constant 65 seconds after the start and the unit is on EM.

Thank you DanMason for the most informative post I have been able to find on this issue! This has been the cause of great frustration for the past couple of days now with the issue still being unresolved. I have managed to re-install the firmware using EM mode and assume that I am in the same position as you were, in that it doesn't seem to have worked.

However just to be sure I am going to have a second attempt at re-installing the firmware and double check all firewall and anti-virus settings this evening. If this still does not work I guess I'm going to have to call tech support, just wish this LS recovery file that you mention was available as a download from the Buffalo site, it seems there are a good number of people out there experiencing a similar issue on these forums and DanMason's post is the first I have found that takes you through the procedure step by step in particular pointing out the time limits for booting into EM mode (this is were I think I was failing in the past, as advised I used the stopwatch on my phone this time to make sure I was doing it right!)

- However as far as Windows 7 laptop is concerned the 3 shares I had mapped no longer worked got the generic error "check spelling of path name etc etc" Tried re-mapping and also typing path \\server\share or \\ipaddress\share

I understand your concerns about posting the LSRecovery file, but I was hoping that you would be willing to forward me the recovery file, by email? this will hopefully enable me to gain access to the device.

Looks that I have same problem with my LS-CH1.0TL-V2. I try all possible commented solutions and at least try your commented way too (ticked all operations excluding"Rebuild Partition Table?"). But still nothing... After booting up I cant log on with admin and password. When I browse shares on my device then I see all folders but can open only half of them :(

No problem sending you the attachment. So long as you're well aware of my advisories. Buffalo Tech support were pretty insistent that this shouldn't be used without their 'supervision' I think because the file is very specific to my situation and the firmware 'path' I'd taken. Using this outside of those specifics could worsen your problem.

I have LS-WXL 4.0TB. Same problem. Tried all reset tips but result is nothing. Could anyone please send me the LSRECOVERY File, sent by Buffalow Technical Support. I Shall be very thankful. Please Help

I haven't used my old MacBook Pro for a while and forgot its password. So I tried resetpassword using Recovery Mode, but this error is displayed when I enter the password of my Apple ID:"Couldn't sign in because of a server error. Try signing in again."

Is the account expired? Have you tried changing the password too many times within the directory's allowed window? Sometimes if you change it too much you have to wait an hour (or more, sometimes 24 hours) to change it again.

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