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Abigayle Laurenitis

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Aug 2, 2024, 3:33:16 AM8/2/24

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@RokuKariza-D Not an ideal solution, but I created a new roku account then factory reset the roku and signed in with the new account. Now Netflix works. So looks like an issue with the old roku account somehow. At least I can watch Netflix. LMK if Roku is not planning on fixing this and I'll put in a request to delete my old account.

I can log into Netflix and view previews. But, when I attempt to play individual episodes it loads up to 25% and never plays the episode. I have restated my Roku, deleted the Netflix channel, signed in and out and restarted my modem and router to no avail. Not sure if this is a Netflix or Roku issue.

You mentioned that you already tried removing the app. Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

Thanks for your reply. The issue is only occurring for Netflix. I tried the suggested order of removing the app, restarting the Roku and re-installing, but that did not work either. I have done the system restart from the settings many multiple times as well. I'm not sure what the issue is here.

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

Since you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Huh. No, you can have a single 'netflix' mini driver attached to multiple rokus and the system will select the next unused one. Where this fails is having netflix, prime, disney etc. It doesn't seem to track very well int hat case (for me it's a about 50/50 right now) - and the passthrough is a know limitation

Starting yesterday, Netflix will load on all my devices but won't display any content or graphics or play any content. The problem occurs with Apple TV 4K, iPhone, iPad, and Sony Bravia TV. All other apps are working, and SpeedTest confirms I have Internet connectivity and sufficient bandwidth.

I finally got through to TM tech support last night. They concur that it's them, not Netflix. Everything else behaves normally, and the speed of my bandwidth is more than sufficient. In addition, if I turn off WiFi on my iPhone and use only cellular, Netflix behaves normally.

@wdsdFL , are your iPads and phones 3-5 years old? If so, you might want to add a separate SSID for 2.4Ghz with WPA/WPA2 version and maybe name the SSID iPads (or similar), then reboot and try to connect.

Eureka! As of yesterday morning (Feb. 19), everything is back to normal with Netflix on all my devices. Maintenance was done on my tower the previous evening, and I am trying to figure out what fixed it or if something was modified with Netflix or TMHI. In any case, it's back to normal.

@wdsdFL I know how silly this is going to sound, but have you tried completely powering down the devices that aren't working? I don't mean restarting; I mean powering down. I have an issue with AirPlay on my network with my MacBook Pro. In order to fix it, I can't just restart my Mac, I have to power it down, then restart it, and the problem is fixed. (Weird, right?)

For the past four years, I've had no problem streaming Netflix over my Roku box (I have high-speed dsl). Then two months ago, it stopped streaming. I've been on the phone with Roku for hours and tried everything, including buying a new Roku box. There doesn't seem to be anything wrong with the Roku, since I tried it at another location (on a much slower Verizon dsl connection) and it works fine. So I bought a Vizio apps TV -- I have no problem connecting wirelessly or connecting to Yahoo News or Yahoo Finance, but it won't stream at all (Netflix, YouTube, etc.) Vizio sent a repairman and there's nothing wrong with my TV. They say that it's a problem with Verizon dsl or a router issue. Verizon has checked my line, has sent me a new gateway router (I've tried both the Westell and Actiontec) and nothing works. But it worked fine two months ago!!! Anyone have similar issues -- or solutions???

Thanks, but I think the firewall is off. When I look at the router settings it says, "The default firewall security level is set to "Off". Activating the firewall is optional. When the firewall is activated, security is enhanced, but some network functionality will be lost." FYI, this is what it says for the Firewall Status:

I have the same issues. and V'zon tells me that I need the faster version of DSL to use netflix, This is something I had for two years then V. took it away because " I live too far from the substation" now I get another notice that I am being offered the higher speed DSL. I am so confused and frustrated

I don't think speed is the issue. I took my Roku box, which stopped working at my house with very fast dsl (15 Mbps), and tried it in my apartment which has very slow Verizon dsl (1 Mbps). The same Roku box worked fine in my apartment?!?

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