How To Download Verizon Voicemail
Sharda Messer
Basic voicemail is free and is automatically included with your Verizon mobile calling plan.*
Other costs - Retrieving voicemail counts toward your plan's monthly data allotment.
*Not included with connected device plans or business plans. For Prepaid plans, basic voicemail is available for smartphones and 4G Flip LTE phones only and not for tablets and Jetpacks.
If you have a Verizon monthly mobile phone plan, you can set up basic voicemail any time after your plan is activated. Visit our Set up voicemail page for step-by-step instructions.
Note: Your Verizon basic voicemail mailbox is not password protected until you create a password.
The privacy of customer information is important to us, including the voicemail services we offer. That's one of the reasons you always need a password to access a Verizon mobile voicemail account.
You need a password from the first time the account is activated, and every time you acces your voicemail from any phone, including your own mobile phone. (Exception: If you reformat the voicemail number on your phone.) There's no default PIN. Hackers would have to guess or steal the password to access your voicemail.
You can help keep the information on your phone safe by choosing a strong password for voicemail and other accounts. Stay away from common number sequences or things like birthdays or street addresses. Pick random sequences of numbers and change your passwords frequently.
Visit our Retrieve voicemail messages page for step-by-step instructions to check your voicemail.
Verizon is not liable for missed messages, or deletions of messages from your voice mailbox, even if you saved them.
You can reset your voicemail password through My Verizon or by calling *611 from your mobile phone (airtime-free) to use the automated Customer Service menu.
For step-by-step instructions, visit Reset voicemail password from device.
Note: Your voice mailbox is not password protected until you create a password.
Yes, permanent copies of your voicemail messages can be made through CBW Productions, Inc. for a minimal fee. Visit CBW Productions and select the format you wish to use for your message archive.
Note: This isn't a Verizon wireless service. Before any voicemail messages can be copied, you must register with CBW Productions.
To have a copy of your message(s) made, you'll be asked to provide CBW Productions, Inc. with your mobile phone number and voicemail password so they can access your mailbox. The message(s) you wish to have copied MUST still be present in your voice mailbox. If a message has already been deleted, it can't be retrieved or copied. Your voicemail messages can't be enhanced; therefore, any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for text and multimedia messages. CBW also provides Notary services for voicemail messages that are being archived.
Can anybody offer any help on how I could get the Basic Visual Voicemail app installed and working? I had the basic visual voicemail app working fine on my previous LG G4, but that was a Verizon branded phone. Currently I have to call my number or *86, but I really would like that visual listing of voicemails that was in the Visual Voicemail app.
Oldphonenewphone, we realize how important having the correct type of voicemail for your needs is. Unfortunately as a few community members have stated the follow features are not supported with non-Verizon Unlocked phones: Visual Voicemail of any kind, LTE Video Calling, Enhanced Address Book, WiFi calling, Family Base, Family Locator, VZW Cloud.
Is this new? My Nexus 5x that I bought direct from Google worked just fine, and my new Motorola x4 that I bought new on Amazon had been working until about a week ago... But now doesn't support basic visual voicemail?
My Samsung galaxy note 20 does not update voicemails. I have to manually gp in and refresh and then find out I have weeks old messages for important information that I was never notified about. I've done all the checks. Notifications are on, etc. I'm thoroughly annoyed by this and have seen numerous similar complaints with no resolution from Verizon. This needs addressed and immediately. It is unacceptable especially considering the amount of money we pay monthly for services that are substandard.
If you read the pages during setup, you'll notice that one might say something to the effect of "because of changes to your phone, you will need to set up basic visual voicemail again." It's not always there but sometimes it pops up. Go through the setup procedures for visual voicemail, including waiting for it to process and then starting the app again. This has solved my notification problem on both of our S21 phones. Obviously, something got changed in the update that requires re-registering for basic visual voicemail in order to get the notifications."
Yes my data is on and wifi. This reply is quite condescending. There is an issue with the voicemail notifications from many costumers, the app requires manual refresh to show new voicemail. This is not something being caused.by the settings on my phone
I too seem to be having this issue or have noticed this within the last few weeks. I just got a call today missed it but it was a call I was a recognized and figured they would leave a voicemail 20 mins after I got the call no notification of a new voicemail. So I manually went into the voicemail app on my phone and I had not one new voicemails but several.
Once you have received your email with this information, you can begin accessing your voicemail for the first time. The system will prompt you to reset your password. This email also contains your voice portal phone number. This phone number can be used to access your voicemail box when you are not in the office.
We enabled Premium Visual Voicemail on my son's Moto X Pure Edition phone tonight. We specifically ordered the Premium version so that his voicemail messages would automatically be transcribed to text and then sent as text messages to his phone. The Verizon Wireless Web site states that this is a feature of the Premium version of this feature:
The voicemail to TEXT MESSAGE (as I am reading the chart) is only on the iPhone. Android supports voicemail transcription but it may be sent as an email, not a text message. Is the email account associated with the phone getting emails with the voice transcription?
It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. It is not sent as a text message. Also, the transcription is never very accurate. If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. Which would lead me to believe that that is NOT sent via text message.
DONWEG8, thank you for your time and patience. I know you want full access to the voicemail feature you are paying for. Android devices do qualify for Premium Visual Voicemail, but that no longer includes transcribed messages. It does make checking your messages much easier though.
I have a Galaxy S10e and my voicemail is not working. If someone leaves a voicemail, I get an error message saying "Something went wrong. We ran into a problem. Try again later." I also get this message if I try to manually refresh the voicemail app. All of my old saved voicemails are there but it says it hasn't updated in a month. I have tried restarting my phone, force stopping the voicemail app and clearing the cache, and making sure the voicemail app is on the "never sleep" list. I am unsure as to what is causing this or how to fix it. Please help! I have missed some important messages and calls because of this!
The message shows up as a pop-up like all of my other app notifications. When I call *86, I am able to listen to all of my messages with no issues. I just don't get a notification saying a have new voicemail, only a notification for a missed call. This has happened before but resolved on its own after I push the refresh button a couple of times, but this time it just gets an error message and says the visual voicemail last updated on June 18th.
I keep getting the "something went wrong" message. I've tried the "settings>apps>voicemail>force stop>storage>clear data" path, and it works for the next message, but then goes back to "something went wrong - contact Customer Service". So here I am. HELP!
I to am having issues with Visual Voicemail on my S10e. It was intermittent but has progressively gotten worse. I'm missing every voicemail as it comes in. I get the error message then have to try and manually refresh to get the message to appear. Sometimes when it does refresh I end up getting voicemail messages I've missed for several weeks. Now manual refresh isn't working at all.
After spending much time with customer service, the solution I was given was to turn the Wi-Fi off, then refresh the visual voicemail while connected to mobile data. It will not work if the Wi-Fi is on, even if mobile data is on as well. It refreshed within a few seconds for me once I tried this. It is frustrating that such a seemingly basic function of our phones can't function while connected to Wi-Fi, but this is the only solution that they gave me.
The voicemail page allows you to listen to and store your voicemail messages from the Calling User Portal. You can also configure voicemail settings on the voicemail page, such as voicemail-to-email settings and zero-out options.
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