Unable to confirm subscription

chrism...@gmail.com

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Jan 12, 2022, 4:19:48 AM1/12/22

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Hi

I've just subscribed to Premium and Google Play is asking me to confirm the plan by opening the app, but when I do nothing changes and it continues to ask me to confirm before Saturday. Can anyone help please?

Many thanks

Chris

chrism...@gmail.com

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Jan 12, 2022, 4:25:24 AM1/12/22

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It's saying it's cancelled but I hadn't even managed to start it

Steve Garman

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Jan 12, 2022, 6:46:57 AM1/12/22

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That wording normally means the payment failed so the subscription was cancelled

If they thought you had cancelled your subscription the wording would be
Your subscription will end on Feb 11th

chrism...@gmail.com

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Jan 12, 2022, 6:52:26 AM1/12/22

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If the payment failed I should have £10.39 there instead of £6.90.

Talking to Google Play about it now.

chrism...@gmail.com

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Jan 12, 2022, 6:55:53 AM1/12/22

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Okay apparently two payments went through and one was cancelled.

chrism...@gmail.com

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Jan 12, 2022, 7:13:57 AM1/12/22

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chrism...@gmail.com

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Jan 12, 2022, 9:29:34 PM1/12/22

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I've got it now, thanks everyone.

On Wednesday, 12 January 2022 at 09:19:48 UTC chrism...@gmail.com wrote:

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