PHONE_REGISTRATION_ERROR

[Masdar App]

Hello,
I am getting PHONE_REGISTRATION_ERROR, thanks in advance......

[Diego Giorgini]

Hi Masdar,

we need more information to be able to help you.

Please specify which API you are referring, and the software configuration of the device.
(Version of Android, Google Play services, whether the device was connected, whether the error is consistent or sporadic).

You can report those informations using the support form:
https://support.google.com/code/contact/gcm_dev_support

Thanks

- Diego

On Mon, Jan 4, 2016 at 10:28 AM Masdar App <masda...@gmail.com> wrote:

Hello,
I am getting PHONE_REGISTRATION_ERROR, thanks in advance......

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[Nathan Barraille]

We have been seeing this happening for a decent chunk of our users forever as well...

When we try to get an InstanceID token for GCM, around 0.2% of our user base is getting this error. This happens to people with a variety of devices and Android versions, and not only to people with rooted devices.

Here is the code that triggers it:

InstanceID iid = InstanceID.getInstance(getContext());
final String token = iid.getToken(AppConfig.GCM_SENDER_ID, GoogleCloudMessaging.INSTANCE_ID_SCOPE, null);

And here is the exception:

java.io.IOException: PHONE_REGISTRATION_ERROR
       at com.google.android.gms.iid.zzc.zzb(Unknown Source)
       at com.google.android.gms.iid.zzc.zza(Unknown Source)
       at com.google.android.gms.iid.InstanceID.zzc(Unknown Source)
       at com.google.android.gms.iid.InstanceID.getToken(Unknown Source)
       at my.package.GcmUtils.registerWithGcm(GcmUtils.java:35)

Here is some kind of distribution of people it's happening to in Crashlytics:

I wish I could provide more information but this is all I have...

Hope that helps and there is a way around it, we are running a messaging app and we can't afford that many people from not getting notifications, otherwise we will have to implement our own infrastructure for push messages...

Thanks!
Nathan

[Diego Giorgini]

Hi Nathan,

thanks for your report.

We recently identified and fixed a bug that could lead to the reported behavior.
I have reasons to believe that the frequency of this error has been visibly reduced.

Please contact us again if you are still experiencing this error with significant frequency.

Thanks,

- Diego

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