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Owning a home requires maintenance, repairs and renovations. How do you know if you are hiring the best contractor to do the job? To help District residents and businesses hire contractors and building professionals with more confidence, the Department of Consumer
and Regulatory Affairs (DCRA) is introducing the DCRA
Contractor Rating System.
Building on our expressed policy of transparency, the DCRA Contractor Rating System uses objective data to assign a rating of between one and five stars to licensed building professionals doing business in the District. Armed with this information, consumers
can hire experienced, licensed professionals with proven track records, thus preventing the pain and hassle of dealing with a bad contractor.
Benefits of the DCRA Contractor Rating System
The Contractor Rating System:
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Promotes the experience of building professionals doing good work in the District
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Provides unprecedented free access to an inventory of contractors, architects, engineers and other building professionals
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Helps District consumers identify properly-licensed and high-performing building professionals
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Is based solely on objective data
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Is the only-known customer-facing contracting rating system in the country operated by a local government, and another example how DCRA is using technology to enhance the customer experience
More About the Contractor Rating System
We are launching the Contractor Rating System with Architects and Interior Designers, General Contractors, and Home Improvement Contractors initially.
Phase two will include Electricians; Plumbers, Gasfitters and Sprinklers; and Refrigeration and Air-Conditioning Mechanics. The final phase will include the addition of Permit Expediters and Professional Engineers, at which time the system will be complete.
This phased approach allows users to make suggestions for improvements and for contractors to update their website information.
Using the Contractor Rating System
For more information, visit
dcra.dc.gov/contractorratingsystem and begin your project.
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