Amd Radeon Vega 6 Graphics Driver

[Gauthier Zitnik]

HiIn my AIO I have an AMD Ryzen 5 3550H processor with Radeon Vega Mobile Gfx. I have the Radeon Software installed on my system, but since I upgraded to Windows 11 it has not worked. Right-clicking in the desktop, selecting "Show more options" and then "AMD Radeon Software" results in a pop-up saying...

"The version of AMD Radeon Software you have launched is not compatible with your currently installed graphics driver. Please check your system for other versions of Radeon Software that may currently be installed. A factory reset of your Radeon Software installation is recommended. More information about this problem can be found at -300".

Upon clicking Confirm and choosing Windows 11, there are 2 options - "Auto-Detect and Install" and "AMD Software: Adrenalin Edition". Reading this part (found under "AMD Software: Adrenalin Edition" is what confuses me:

My device is an AIO, so I am hesitant to proceed with the install. I did install the "Auto-Detect and Install" software after checking my system, it says install "Adrenalin 23.5.2 Recommended" which I can do from the software, but again, I'm hesitant to do so.

I thought I'd see if I could find any drivers from HP instead as I'd be happier installing these. I went to -en/drivers, selected my device (as I'm logged in) and then got this screen. This screen doesn't actually end up showing me any drivers. Trust me - I've waited a LONG time and retried several times. The only change I got was after clicking "Choose a different OS", but even that menu took a very long time to appear. And I still didn't get any list of drivers.

Even though your PC is classified as a desktop PC, it is nothing more than a glorified laptop that you cannot easily transport around and it uses the same type hardware as a HP notebook with the same Ryzen processor would use.

Mind you it is best to use your Laptop Manufacturer's OEM AMD VGA Driver first to make sure everything work fine because it is 100% compatible with your laptop. Then update to the latest AMD Mobile VGA Driver if the OEM VGA driver is very out-dated.

I have been having a similar issue. Whenever I try to load Fortnight, I get a popup which says I have known issues with my graphics driver in D3D11. it then says to install the latest driver version or switch to a different rendering API. (My graphics is the AMD Radeon(TM) Vega 8 Graphics)

Basically, I play Monster Hunter World on steam, and I get a message that says my Radeon driver is out of date and that I need a driver version that's 20.2.2 or newer. But when I check device manager it says that my Radeon graphics driver is 25.20. I also contacted acer support and they had me download a program called Driver Booster 10 which also told me that my Vega driver is updated at the 25.20 version. But for some reason I still receive that message whenever I try to play monster hunter. Thats when I noticed I had a Radeon app on my computer that said my Radeon is actually version 18, not what device manager says. The game will still play but after a while the computer gets hot and turns off on me.

Now I went to Intel's website after AMD's customer support told me that my driver would be found on Intel's website and was able to find that there was an "Intel HD" & "Radeon RX Vega" graphics that COULD be updated. So currently I have 25.20 but was able to update the intel graphics to the 31.0 version. But the Radeon doesn't work because it pulls up the AMD software installer and I get "error 182". I followed instructions on one of the forums on this website and found out how to manually install the new driver, but I receive this message...

"Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware. If the driver is not compatible, your hardware will not work correctly and your computer might become unstable or stop working completely. Do you want to continue installing this driver."

So, my question is since device manager and driver booster both say the same thing as far as the driver already being updated, should I not touch any updates and just assume that it's a problem with Steam or Monster Hunter?

Or since Intel's website detected that I have updates available and even the Radeon app was showing a prior version than device manager...am I okay with installing that driver manually and I won't occur any problems that were indicated in the driver installation warning message?

For this scenario, it is important to mention that when a mobile device is being used, such as a laptop, everything in there is customized by the manufacturer of it, especially in this case that it seems your computer is working with a dual graphics configuration. They can enable/disable BIOS settings as well as features and functions in order for their device to comply with the functionality they advertised.

The Intel graphics drivers are generic, meaning they might or might not work with your specific machine. Based on that, we actually recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

In order for us to be able to verify further details about the graphics drivers installed in your equipment, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

So, after speaking with AMD, and receiving a warning message from Intel about trying to download the driver I actually got in contact with ACER customer support to ask them for guidance in this situation seeing as they're the manufacturer of my Acer Aspire. I was informed by the customer agent representative at Acer that the components in the computer are only "put together" by Acer and that the drivers and system features and everything else etc. is provided by and customized by Windows and Intel. He told me that they (Acer) would have nothing to do with the drivers and wouldn't be able to offer support and that I would need to reach out to Intel, AMD & Windows. At this point the only people I haven't spoken with as far as customer service is Windows and Intel and it seems so far I've been getting a run around as far as simply updating a driver. So, if the manufacturer is the one who has specific customizations on my computer, then I'm not sure why ACER would be relaying that information to me as if they don't.

No matter what place I try and download the driver from, it brings up the AMD Software installer and gives me error 182. SO, the only methos is to install the diver manually. But upon trying to install it manually is when i received that warning message listed obove.

I've also watched videos on how to access BIOS settings and I don't see an option to enable or disable anything regarding display drivers. When I watch videos, other people have that feature but I haven't seen it when I try to.

So Monster Hunter World is looking for any of the above driver versions (or later versions), which means you could try installing the following Radeon drivers with the latest generic Intel Graphics driver:

Since it sounds like you've already tried installing some of Intel's latest drivers for the Vega M GL, you'll have to decide if attempting a clean install of both your Intel and Radeon graphics drivers is worth your effort and time.

My workaround was to completely remove the original video drivers for both the HD 630 Graphics and the Radeon RX Vega M GL with Display Driver Uninstaller (DDU). After removing both drivers, I was able to install the Radeon and generic Intel Graphics drivers without errors from AMD's installer or Windows.

Thanks, @Thaddeus and @n_scott_pearson for the detailed guide on the issue with Display adapters on my XPS 9575. Yesterday, I followed the same procedures and downloaded the drivers (in the links provided). The laptop was fine for some time but I was experiencing a bit of unresponsiveness at some point until I had to disable the drivers(Intel and Radeon) in the device manager alternatively to check on performance and the laptop is no different with either driver enabled. As of now, I have had to disable both drivers, and it feels much better using the laptop. I will go ahead to repeat the same processes before maybe seeking a different SSD, current health is at 69% in the Sentinnel software, what would be your thoughts on the same or what suggestions would you make on the SSD change?

If the problem remains, as recommended by Thaddeus, then try a clean installation of the Radeon RX Vega M GL Graphics driver version 22.10.17.01, which, even though the processor model might be the same, that driver was actually validated for Intel NUCS:

Hey so i went ahead and took that chance and updated the driver even though i was getting that warning message. The driver installed correctly, and I have no driver messages when I start monster hunter.

The only thing now is that after a while my computer will get pretty hot even when i have it elevated so that the vents are exposed. I thought this fixed the turning off problem because when i played it yesterday I played it for a long time and it didn't turn off. It was still pretty hot though.

But today i went to play it and maybe 30 min in, my computer turned off. I go into task manager and i hit "end task" on a lot of processes that i have no idea what are used for and it only helps my CPU & Memory %'s a little bit. Any recommendations on this. Since its still getting hot and turning my computer off, im assuming installing the new driver didn't do much of a difference.

3a8082e126