3d Helvetica Font

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My business uses Helvetica as their standard font. When I use Helvetica in Storyline 2, it looks fine while creating, but once I preview or publish it looks odd. Some of the letters look scrunched, while others look taller. Any ideas?

I've noticed something similar with Univers Condensed 57. In my case if I apply bold to text it appears correctly in the work screen but when published it loses its "boldness" but seems to retain the extra letter spacing that the bold font style would have used. I want to test this some more but clearly the bold is not applying as it should when published or previewed.

I don't have helevetica to test this out - but as Wendy mentioned you'll want to check your DPI setting first. Also, when viewing the published output you'll want to ensure you're testing it within the intended environment as described here.

Our team has been having the same font rendering issue with Helvetica Neue, our corporate font. I've submitted a ticket to support but they were unable to reproduce, though about 4 developers here are experiencing the same issue on different machines. We just had to revert to Arial in the meantime. It doesn't happen in Storyline 1, so I think it is an issue with how SL2 handles text.

One thing I tried today that seemed to help is this: Publish your file, then go to the published folder. Open the story_content folder and find the file named FontFactory.swf. Rename or delete that file. Then re-preview your file. It will look a lot better.

I noticed this file is not in the Storyline 1 output. I'm thinking it is used to embed fonts for the Flash output, but I could be wrong. When it's not there, the font doesn't have the weird character scaling issues. I haven't tested it on another machine yet though (one that doesn't have Helvetica Neue installed on it.)

I see that in your case, you were able to share the .story file and the Helvetica Neue font with Regil, and even with the font installed he wasn't able to replicate the behavior - and shared a copy of the published output with you. Were you able to confirm that you were working with local project files and look into conducting the repair here?

Yes, I am working locally and tried all of the steps in the page you linked to. Still having the issue. There are several other developers working with the same font at my company--they are reporting same issue as well.

I'm just following back up and I see that Regil shared the issue with our QA team for additional review. When there is additional information Regil will be able to share it with you through the case and I'll link it to this thread as well so I can provide additional information for users following along.

Oh, I see... I will try to redesign the title block with another fonts, but I don't get why sometimes fails the bold one or the bold condensed, when it's always the same font (although it is not a standard font) because on the layout I see as I wanted to be printed on the pdf (it's look a bit strange, but when I zoom in the fonts looks fine, and the ones that recognize the pdf, looks fine too):

..... I don't get why sometimes fails the bold one or the bold condensed, when it's always the same font (although it is not a standard font) because on the layout I see as I wanted to be printed on the pdf (it's look a bit strange, but when I zoom in the fonts looks fine, and the ones that recognize the pdf, looks fine too):

That is because of the nature of the font you are trying to use. I believe it is Postscript font (not true TTF), which even is not supported in Windows version of AutoCAD, but still supported on Mac platform.

I'd suggest you to avoid to use such kind of fonts.

You can find out the type of TTF (OTF) font with Font Book app. Here is an example of Postscript kind font:

ooh, another thing. When I had arch on an old test machine I had the Helvetica font, (but then I installed as much as possible from the CD for quickness sake) and in xfontsel it came under the adobe font family if that helps any

Well, it's good to find out how to eliminate the font errors from XMMS/Eterm, at least. Think I'll do without the 100dpi/75dpi fonts until I can figure out a way to use them without messing up my fluxbox menus/toolbar. I'd rather live with ugly XMMS menus over ugly fluxbox menus.

If you have the 75/100 DPI fonts installed, some applications will automatically select them over other fonts, even though they look quite hideous. IMHO they should simply be removed from XOrg, they eat up almost as much space as all the other XOrg stuff combined and aren't even close to worth it...

The exact same thing is happening to me... Quark exporting to pdf is not working with helvetica only. It looks like it's some sort of old courier font, but more distorted. Kerning is off as well. Letters are right on top of one another. Only helvetica, strange. Never saw this before.

We have grown so used to thinking that Helvetica is part of the system (as well as the other basic "LaserWriter" fonts, but Apple abandoned the Type 1 versions even before OS X came out in favour of dfont and then TrueType. This caused some minor issues over the years, and many design professionals learned quickly to override the dfont and TrueType versions with the (soon-to-be-sent-packing) Type 1 versions, usually because we use font managers and could easily do that. Well, that time is past as these basic fonts are built into a protected System fonts folder and cannot be disabled, and removing them is even more problematic. And trying to activate Type 1 versions at the same time, even if successful, will cause conflicts and all sorts of trouble, much like what you are experiencing now. Not that it matters, as the Type 1 versions will no longer work soon. There is no "free" . otf replacement for these fonts. Most of us got the fonts bundled with our printers or older Systems waaaaay back in the day. Unfortunately, Adobe no longer licenses these basic fonts anyway (they have reverted to Linotype's control, hence not in Adobe Fonts), so if you want the true Helvetica match we know and love in .otf format, you need to buy the package from Linotype directly, or have previously purchased the Adobe Font Folio OpenType edition that still had them (albeit renamed Helvetica LT Std, etc, to avoid conflicts).

How was the font installed? For example, if you have Adobe Creative Cloud or Adobe Creative Suite installed and the font is in the InDesign font folder, then it will only be available in InDesign. I think some other programs handle it the same way.

According to the IT Support guy where I work: "Sometimes a font is packaged for the use of a specific application. The likelihood is that it is not compatible with FileMaker. We can try to install the Helvetica Font for FilMaker Pro 15, but you need to source the download."

@calculu Next question: How important is it to you to actually use Helvetica? On Windows PCs, Arial is one of the default fonts. On the Mac, Helvetica. These two fonts don't look identical, but they are VERY close. Only typographically savvy people can tell the difference.

If Arial is quite similar to Helvetica, this means that my problem of finding the Helvetica for use on FileMaker Pro 15 for Windows is nearly solved.

What I now need to know is this: Which font is best suited for adapting an existing Layout for Online use (i.e. web browsers)

Helvetica is a neo-grotesque design, one influenced by the famous 19th-century (1890s) typeface Akzidenz-Grotesk and other German and Swiss designs.[2] Its use became a hallmark of the International Typographic Style that emerged from the work of Swiss designers in the 1950s and 1960s, becoming one of the most popular typefaces of the mid-20th century.[3] Over the years, a wide range of variants have been released in different weights, widths, and sizes, as well as matching designs for a range of non-Latin alphabets. Notable features of Helvetica as originally designed include a high x-height, the termination of strokes on horizontal or vertical lines and an unusually tight spacing between letters, which combine to give it a dense, solid appearance.

Developed by the Haas'sche Schriftgiesserei (Haas Type Foundry) of Mnchenstein (Basel), Switzerland, its release was planned to match a trend: a resurgence of interest in turn-of-the-century "grotesque" sans-serifs among European graphic designers, that also saw the release of Univers by Adrian Frutiger the same year.[4][5][6] Hoffmann was the president of the Haas Type Foundry, while Miedinger was a freelance graphic designer who had formerly worked as a Haas salesman and designer.[7]

Miedinger and Hoffmann set out to create a neutral typeface that had great clarity, had no intrinsic meaning in its form, and could be used on a wide variety of signage.[7] Originally named Neue Haas Grotesk (New Haas Grotesque), it was rapidly licensed by Linotype and renamed Helvetica in 1960, which in Latin means "Swiss", from Helvetia, capitalising on Switzerland's reputation as a centre of ultra-modern graphic design.[8] A feature-length film directed by Gary Hustwit was released in 2007 to coincide with the 50th anniversary of the typeface's introduction in 1957.[9]

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