Weekly focus 4.24-4.30.17

[Zlati Christovova]

Team,

Attached you will find side work and closing procedures for bartenders,
servers and support staff. We decided to provide you one more time with
this information, because we think that paying attention to details is
very important - especially in the last hour of work when all of us are
tired and ready to go home. If you don't close properly after your
evening shift, that means the team working next day needs to do extra
job - that can cost additional time to polish, to set up silverware, to
restock or clean the bar, to change water for flowers, wash trays etc...
All this can create the circle of "If they don't do it, why should I ?".


Paying attention until the end of your shift will make not only your
coworkers happy the next day, but as well our guests wouldn't feel
rushed. MUSIC NEEDS TO PLAY REGULAR UNTIL THE LAST GUEST LEAVE THE
RESTAURANT, LIGHTS NEEDS TO STAY REGULAR UNTIL THE LAST GUEST LEAVE,
TABLES HAVE TO STAY WITH REGULAR SET UP UNTIL THE LAST GUEST LEAVE. As
much as it's support staff responsibility to stay patient and not rush
with their closing duties on the floor, it is your part to follow up and
make sure your guests don't feel unwelcome. Recently we see that after
last call our guests stay with empty water glasses or with stack of
empty plates. But the table set ups are already pushed for closing.
Let's try to work together for the best guest experience - happy guest
means more guests - more money - more tips - more 5 star reviews on
social media.

The servers scheduled on Monday, Wednesday and Friday have to dump old
water from vases, wash them and pour fresh water before dinner service.

Thank you,

--

Zlati Christovova

Manager

523 8th street SE,
Washington, DC, 20003
cell: 202/751-7755

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Links:
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[1] http://www.ambarrestaurant.com/
[2] https://www.facebook.com/pages/Ambar/458336507560213
[3] https://www.instagram.com/ambar_restaurant/
[4]
https://www.tripadvisor.com/Restaurant_Review-g28970-d3845796-Reviews-Ambar-Washington_DC_District_of_Columbia.html
[5] https://www.yelp.com/biz/ambar-washington