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Remote management of client IT infrastructure
like servers, OS, databases, network
·
Supporting clients on troubleshooting
issues related to software, hardware and networking
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Understanding problems and providing remote technical
solutions (through telephone, mails and other communication tools)
·
Escalating issues to specialized support groups
for complex technical issues
·
Coordinate on tracking status, providing updates
and resolution confirmation
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B.Sc. - Computer
Science/
Computer Technology/Mathematics/ Physics/Chemistry/Statistics/
IT and Electronics .
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BCA
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M.Sc. - Mathematics/
Statistics/ Electronics
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Year of Graduation: 2009 or 2010
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Consistent First Class (over 60%) in Class X,
XII, and UG
·
Candidates with correspondence or part time
degrees
are not eligible
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Excellent interpersonal and communication skills
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Willingness to work in shifts (including night
shifts)
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Willing to work at any Cognizant location in
India
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