Reset Balances error v8

[Altapoint]

When attempting to run "reset balances" it results in the following
error

”Invoice error 7017. corrupt . ADI. CDX or .IDX index.

Altapoint support connected to my system remotely and did some type of
fix (??) this did not fix the problem.

Additional information:
- There are several years worth of data on the system
- Someone (not Altapoint) advised exporting and deleting old data and
save just the past "couple" of years
- Another suggestion was to "reindex", the last attempt at this ran
for several days and did nothing

Any ideas suggestions would be greatly appreciated, as Altapoint
technical support has always been difficult to deal with.

Thanks in advance for any thoughts.

[maldonado family]

I can give you the phone number of my altapoint tech support, I also have a phone number for someone else who is really good too.  If you would have hosted your data on their server it they could have gone back and went to your last backup before you did that and everything would have been fixed.

 

Israel and Amanda Maldonado

 

> Date: Tue, 12 May 2009 07:20:25 -0700
> Subject: Reset Balances error v8
> From: gwa...@rochester.rr.com
> To: Alta...@googlegroups.com