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I press print and nothing happens - help!!

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Jonathan E

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Jan 9, 2001, 7:01:41 PM1/9/01
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I'm trying to diagnose a fault with my sister's PC (by phone and email!!).

She says that when she prints from any application within Win98 nothing
happens. The printer doesn't print, she doesn't get an error message, it's
as if she hasn't pressed it.

I've had her prove the printer and cable by putting them on another machine
and they are OK.

I've had her reinstall the printer driver - no good

I've had her try to print a text file from MSDOS - nothing happened.

I fear it could be a hardware problem so I'll try to get some diagnostic s/w
for her.

This one has me baffled - at least if it gave an error I'd have a staring
point but with no messages I'm completely in the dark.

Any ideas would be greatly appreciated.

Jonathan
Nottingham UK

Lori

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Jan 9, 2001, 8:27:13 PM1/9/01
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On Wed, 10 Jan 2001 00:01:41 -0000, "Jonathan E"
<Jonat...@spam-me-notbigfoot.com> wrote:


>She says that when she prints from any application within Win98 nothing
>happens. The printer doesn't print, she doesn't get an error message, it's
>as if she hasn't pressed it.

Mine acts this way when the ink cartridge is empty.

Lori

Mike

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Jan 9, 2001, 8:41:41 PM1/9/01
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In article <979084854.11663.0...@news.demon.co.uk>,
Jonat...@spam-me-notbigfoot.com says...
If an AT MB cable might be unplugged or wrong way on MB, or port set
wrong in BIOS
--
Mike

http://www.mikescomputerservice.com

STommey

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Jan 9, 2001, 11:33:17 PM1/9/01
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If you've reinstalled the printer driver then this may not apply. But couldn't hurt to check.

Start|Settings|Control Panel...doubleclick Printers...right click (your default) printer. Make sure "Pause Printing" is not checked.

Sounds incredibly simple but it bit me once.

--
Steve T.
"If you're the only sane person in an insane world...
who's really crazy?"


"Jonathan E" <Jonat...@spam-me-notbigfoot.com> wrote in message news:979084854.11663.0...@news.demon.co.uk...

Elmo

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Jan 20, 2001, 12:10:39 PM1/20/01
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Here are a few things to try:

Have her click Start, Settings, Printers. Look to make sure the printer
is set as the default. If not, right-click the printer icon, click Set
as Default. Right-click, the printer icon, click Properties, Details
tab, select LPT1 as the Printer Port.

In the Device Manager (and in BIOS), she MAY need to see that the
printer port is set to bi-directional or ECP.

Joe =o)

neufie

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Jan 20, 2001, 1:48:58 PM1/20/01
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Sometimes I have to click "Capture Printer Port" on the details tab of the
printer properties.

"Elmo" <elmo...@iglou.com> wrote in message
news:3A69C68F...@iglou.com...

James H. Lavrich

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Jan 20, 2001, 2:42:18 PM1/20/01
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When you press print, there is a icon in the system tray...click it and check the
printer status. Sometimes it is set on pause and you can go no further until that
is unchecked. YOu can get to the same area if you go to START SETTINGS PRINTERS
and click on your pri9nter. Click on t he menu PRINTER and see whether everything
is set to run. The file should be set there,
Also on that same menu look at DOCUMENT option and make sure that it is not on
pause.
Hope that helps.
JHL


Elmo wrote:

--
***********************************************************************
****jh...@po.cwru.edu jlav...@stratos.net jlav...@pol.net *****
***********************************************************************


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