I've Never Seen This One..
Jeff Sprankle
I just installed Win95 on an IBM PS/Valuepoint (486) and just experienced something I've never seen before; the keyboard works fine before windows loads, but after windows loads the keyboard is completely nonfunctional (the mouse works fine). I checked the BIOS and loaded the defaults, tried more than one keyboard and I'm experiencing the same problem. Has anyone ever seen this before?
Thanks,
Jeff S.
spra...@wilkshire.net
Jerry Lippey/MVP
Valuepoint PS/2 450TX2/D machine types 6382, 6384, and 0783. See below.
But the fix must be Bios-related in this case.
--
-Jerry
--------------------8<------------------- <snip> ---------------------
Knowledge Base
Title: WG0974: VKDA.386 Corrects Keyboard Problems
Document Number: Q109561 Publ Date: 28-JUL-1995
Product Name: Microsoft Windows 3.x Retail Product
Product Version: 3.11
Operating System: WINDOWS
---------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows for Workgroups version 3.11
---------------------------------------------------------------------
Microsoft has an Application Note, "WG0974: VKDA.386 Corrects Keyboard
Problems"
When you start Windows for Workgroups version 3.11 on certain computers,
your system may stop responding (hang) at the password dialog box or in
Program Manager (if you set your password to null during Setup).
Application Note WG0974 contains a new virtual keyboard driver to correct
this problem.
You can obtain this Application Note from the following sources:
- CompuServe, GEnie, and Microsoft Partner Network (MSPN)
- The Internet (Microsoft anonymous ftp server)
- Microsoft Download Service (MSDL)
- Microsoft FastTips Technical Library
- Microsoft Product Support Services
For complete information, see the "To Obtain This Application Note" section
at the end of this article.
THE TEXT OF WG0974
==================
======================================================================
Microsoft(R) Product Support Services Application Note (Text File)
WG0974: VKDA.386 CORRECTS KEYBOARD PROBLEMS
======================================================================
Revision Date: 8/94
1 Disk Included
The following information applies to Microsoft Windows(TM) for
Workgroups, version 3.11.
-----------------------------------------------------------------------
| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY |
| ACCOMPANY THIS DOCUMENT (collectively referred to as an Application |
| Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER |
| EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED |
| WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR |
| PURPOSE. The user assumes the entire risk as to the accuracy and |
| the use of this Application Note. This Application Note may be |
| copied and distributed subject to the following conditions: 1) All |
| text must be copied without modification and all pages must be |
| included; 2) If software is included, all files on the disk(s) |
| must be copied without modification (the MS-DOS(R) utility |
| diskcopy is appropriate for this purpose); 3) All components of |
| this Application Note must be distributed together; and 4) This |
| Application Note may not be distributed for profit. |
| |
| Copyright (C) 1994 Microsoft Corporation. All Rights Reserved. |
| Microsoft and MS-DOS are registered trademarks and Windows is a |
| trademark of Microsoft Corporation. |
| AST is a registered trademark of AST Research. |
| COMPAQ is a registered trademark and Aero and LTE Elite are |
| trademarks of Compaq Computer Corporation. |
| DEC is a trademark of Digital Equipment Corporation. |
| GRiD is a registered trademark of GRiD Systems. |
| IBM and PS/2 are registered trademarks of International Business |
| Machines Corporation. |
| Tandy is a registered trademark of Tandy Corporation. |
|---------------------------------------------------------------------|
SYMPTOMS
========
When you start Windows for Workgroups version 3.11, your system may
stop responding (hang) at the password dialog box or in Program
Manager if you set your password to null during Setup. The WG0974 disk
included with this Application Note contains a new virtual keyboard
driver that corrects this problem for the following computers:
Manufacturer | Model(s)
-----------------------------------------------------------------------
Acer America | Pac 150, 1100LX Portable
|
Advent | Machines using Blue Lightning chip set
Corporation |
|
Ambra Corporation | Machines using Blue Lightning chip set,
| including B466DL, B466TL, D466DL, D466TL, and
| D466BL
|
AST(R) | Ascentia 900N 486/75 laptop
|
Compaq | All Aero(TM) machines, LTE Elite(TM) 4/50 or75CX
|
Compudyne | Specific models unknown
|
Crystal Data | 486 machines
Systems |
|
DEC(TM) | 316 SX, 320 SX
|
GRiD(R) Systems | 320S with Tandy(R)/Phoenix BIOS V 1.10
|
GTSI | 0783 486 SX/25 (SFA and desktop)
|
IBM(R) | Valuepoint PS/2(R) 450TX2/D machine types
| 6382, 6384, and 0783
|
KLH | computers
|
Tandy | 2500 SX/20, 2500 SX/25, 2500 SX/33, and 4020
|
Twinhead | 486/33, Superset 590 386/25
|
Victor | 300 SX/33 and 400 SX
NOTE: Machines manufactured by Compaq after April 1, 1994, that
ship with Windows 3.1 come preinstalled with a virtual keyboard
driver (VKD) that corrects this problem. Upgrading to Windows for
Workgroups 3.11 leaves this VKD in place and allows the keyboard to
work properly. However, if you install Windows for Workgroups 3.11
to a new directory, the keyboard stops functioning. If you perform
such an installation, you must manually install the new VKD.
CAUSE
=====
The keyboard controllers in these machines generate unnecessary
interrupts each time a key is pressed and released. The keyboard stops
responding because the Windows for Workgroups 3.11 VKD, unlike the
Windows 3.1 VKD, does not ignore these extra interrupts.
RESOLUTION
==========
To correct this problem, use one of the following methods:
- Install the new VKDA.386 file provided with this Application Note.
-or-
- Install the Microsoft Mouse version 9.x driver. The replacement VKD
that comes with this software (MOUSEVKD.386) handles the extra
interrupts generated by the keyboards.
NOTE: You may also be able to download a new VKD from the your
computer manufacturer's bulletin board service (BBS). For example,
SP0738.ZIP, which is available on the COMPAQ(R) BBS, contains a new
VKD that corrects this problem. Contact your computer manufacturer
to see if an updated driver is available.
To install the new VKDA.386 file
--------------------------------
1. Insert the enclosed WG0974 disk in the appropriate floppy disk
drive.
2. To copy the file to the Windows SYSTEM subdirectory, type the
following at the MS-DOS command prompt and then press ENTER
copy <drive>:\vkda.386 <destination>
where <drive> is the floppy disk drive containing the WG0974 disk
and <destination> is the drive and directory of your Windows SYSTEM
subdirectory.
For example, if the WG0974 disk is in drive A and your Windows
directory is called WINDOWS and is on drive C, type the following
at the MS-DOS command prompt and then press ENTER:
copy a:\vkda.386 c:\windows\system
3. Use a text editor to edit the keyboard= entry in the [386Enh]
section of the SYSTEM.INI file. Change
keyboard=*vkd
to:
keyboard=c:\windows\system\vkda.386
---------------------------------------------------------------------
TO OBTAIN THIS APPLICATION NOTE
===============================
- On CompuServe, GEnie, and MSPN, Application Notes
are located in the Microsoft Software Library. You can find
WG0974 in the Software Library by searching on the word WG0974,
the Q number of this article, or S14510. WG0974 is a compressed,
self-extracting file. After you download WG0974, run it to
extract the file(s) it contains.
- On the Internet, Application Notes are located on the Microsoft
anonymous ftp server, which you can reach by typing "ftp
ftp.microsoft.com" (without the quotation marks) at the ">" command
prompt. You can find WG0974.EXE in the SOFTLIB\MSLFILES directory.
- Application Notes are available by modem from the Microsoft
Download Service (MSDL), which you can reach by calling (206)
936-6735. This service is available 24 hours a day, 7 days a week.
The highest download speed available is 14,400 bits per second
(bps). For more information about using the MSDL, call (800)
936-4200 and follow the prompts. To obtain WG0974, download
WG0974.EXE. WG0974.EXE is a compressed, self-extracting file. After
you download WG0974.EXE, run it to extract the file(s) it contains.
- You can have this Application Note mailed to you from the automated
Microsoft FastTips Technical Library, which you can call 24 hours
a day, 7 days a week at (800) 936-4200. NOTE: The FastTips Technical
Library is available only to customers within the U.S. and Canada.
- If you are unable to access the source(s) listed above, you can
have this Application Note mailed to you by calling Microsoft
Product Support Services Monday through Friday, 6:00 A.M. to 6:00
P.M. Pacific time at (206) 637-7098. If you are outside the
United States, contact the Microsoft subsidiary for your area. To
locate your subsidiary, call Microsoft International Sales
Information
Center at (206) 936-8661.
The products included here are manufactured by vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
KBCategory: kbhw kbfile kbappnote kb3rdparty
KBSubcategory: wfw wfwg windrvr
Additional reference words: appnote hangs freezes lockup locks up Contura
Aero enhanced
COPYRIGHT Microsoft Corporation, 1995.
--------------------8<------------------- <snip> ---------------------
WHall50
selected in the express set up for some reason. Bill
Ken Blake
<19990330113903...@ng-ce1.aol.com>...
>Re-install 95 using the cuatom set up option. The wrong
type keyboard might be
>selected in the express set up for some reason. Bill
That must be meant as the answer to some question, But if
you don't quote the message you're replying to, most of us
can't tell what the question was.
Ken Blake
Please reply to the newsgroup, but if you want
to send me E-mail, delete the "X" in my address