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BTConnect - Nightmare
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Fraser Eadie
Jul 20, 1999, 3:00:00 AM7/20/99
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Any suggestions re the following nightmare welcomed.
Nov 98, I asked BTConnect to business, my ISP costing me 24.95/month to
register a Domain name for me so that I could start up a small business on
the Internet. They said "Sure, it will take 48hrs". It took 10 weeks! When
they eventually did, they registered some-one else (who I dont know) as the
registrant. I have now been asking them to change this for five months
without success. At the beginning, they said that they could host a shopping
site, however, having purchased six hundred pounds worth of appropiate
software, they then said "Oh, you cant put that on our server, it cant
handle it". I then had to pay $150.00 for a server in the USA who could. I
then asked them to point my domain name to my new server - it took them 4
weeks. It should have taken them 48-72hrs max! With all this sorted out and
my new shop open for business, I put it behind me and put it down to a bad
experience. Five days ago, my domain name went down. A catastrophy as our
site was just starting to make headway. After 2 days of searching, I found
out that BT had not paid the internic fees which were supposed to be part of
the 100 pounds that I had earlier paid them to register the name. Internic
had been billing the person who BT had wrongly put down as the registrant,
and he, not surprisingly, had not paid the bill. Today, I spoke to BT who
would not admit that they had done anything wrong and told me that I would
have to pay internic the fees due. All in all, our business will be out of
business for about 2 weeks. That makes a total of 4 months that BT have
effectively kept our business site down. We are not some lewd sex site or
anything controvertial, just retailers of Scottish and Celtic Jewellery and
Gifts. If you have and advice then I would really appreciate your input. Our
site is at www.flockharts.com (and its down at the moment - until internic
get paid) You can e-mail me on fraser...@virgin.net
Nov 98, I asked BTConnect to business, my ISP costing me 24.95/month to
register a Domain name for me so that I could start up a small business on
the Internet. They said "Sure, it will take 48hrs". It took 10 weeks! When
they eventually did, they registered some-one else (who I dont know) as the
registrant. I have now been asking them to change this for five months
without success. At the beginning, they said that they could host a shopping
site, however, having purchased six hundred pounds worth of appropiate
software, they then said "Oh, you cant put that on our server, it cant
handle it". I then had to pay $150.00 for a server in the USA who could. I
then asked them to point my domain name to my new server - it took them 4
weeks. It should have taken them 48-72hrs max! With all this sorted out and
my new shop open for business, I put it behind me and put it down to a bad
experience. Five days ago, my domain name went down. A catastrophy as our
site was just starting to make headway. After 2 days of searching, I found
out that BT had not paid the internic fees which were supposed to be part of
the 100 pounds that I had earlier paid them to register the name. Internic
had been billing the person who BT had wrongly put down as the registrant,
and he, not surprisingly, had not paid the bill. Today, I spoke to BT who
would not admit that they had done anything wrong and told me that I would
have to pay internic the fees due. All in all, our business will be out of
business for about 2 weeks. That makes a total of 4 months that BT have
effectively kept our business site down. We are not some lewd sex site or
anything controvertial, just retailers of Scottish and Celtic Jewellery and
Gifts. If you have and advice then I would really appreciate your input. Our
site is at www.flockharts.com (and its down at the moment - until internic
get paid) You can e-mail me on fraser...@virgin.net
Ary
Jul 20, 1999, 3:00:00 AM7/20/99
to
Contact Internic immediately, inform of the situation and ask them to
re-activate the site in the next cycle (they do it every few hours)
then wait for the DNS servers to be reset (if I'm using the correct
terminology that is...).
Now, contact BT in writing. Provide PHOTCOPIES not originals of the
evidence. Give them a week to respond. Then complain, with photocopies
of all evidence, to Oftel. When you write to BT make sure it is to Ian
Vaillance.
Keep us posted.
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